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Sunset Ford of Waterloo
Waterloo, IL
1,984 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,984 reviews
August 10, 2022
My wife’s car has a recall on it they said they didn’t have the parts and weren’t repairing unless you have a problem, on a 17 escape have the parts and weren’t repairing unless you have a problem, on a 17 escape More
by Johnmac1963
Verified Customer
August 07, 2022
The service was great and fixed the problem. The service person was also very coutioud. The service person was also very coutioud. More
by Mark
Employees Worked With
August 05, 2022
Got me in and out, great service, very nice people. Will definitely be back again. Will definitely be back again. More
by leatherneck115
Employees Worked With
August 04, 2022
Good sales team and now a good service team to go along with sales . Way to go Lonnie ! with sales . Way to go Lonnie ! More
by DAVE_JEN705
Employees Worked With
Other Employees :
Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
August 04, 2022
Wonderful. Kyle Brewer was very hepful and explained everything when my new explorer came in. I love my new car Kyle Brewer was very hepful and explained everything when my new explorer came in. I love my new car More
by sue
August 04, 2022
Lonnie the service manager is by far the best I have ever had to deal with had to deal with More
by Chris j
Employees Worked With
August 03, 2022
Joe Hill was great start to finish! He answered about thirty emails from me and did not complain once! I would definitely buy from Sunset again! He answered about thirty emails from me and did not complain once! I would definitely buy from Sunset again! More
by stlcdp
August 02, 2022
Love my new 2022 Ford F-150 Lariat. Kyle was exactly what I prefer in a sales associate.. low pressure, knowledgeable, professional, and patient. All his attributes were important to me Kyle was exactly what I prefer in a sales associate.. low pressure, knowledgeable, professional, and patient. All his attributes were important to me and appreciated from initial contact, through ordering, patience in answering my calls for manufacturing status, and final delivery process. Thank you, Kyle. More
by Rstadlerjr
Employees Worked With
Other Employees :
Debbie Menard
August 01, 2022
Great experience from start to finish! Everyone at Waterloo Ford was very straight forward and helped me complete the purchase with ease. The car came with the exact options package I want Everyone at Waterloo Ford was very straight forward and helped me complete the purchase with ease. The car came with the exact options package I wanted, and no one pressured me into anything I wasn’t interested in. Great folks, will definitely do business with them in the future. More
by jonathanbyates
August 01, 2022
I have very positive feelings about Sunset Ford in Waterloo. I’m impressed with the courtesy and professionalism exhibited by the staff throughout the entire process of ordering and then purchasing Waterloo. I’m impressed with the courtesy and professionalism exhibited by the staff throughout the entire process of ordering and then purchasing my new F150. It starts with the sales associate Kyle Brewer. He has the “it” factor. He was a knowledgeable asset to the ordering process and his friendly professionalism guided me thru to the final purchase. Doesn’t get much better than that!! More
by Leskokid
