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Sunset Ford of Waterloo
Waterloo, IL
1,948 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,948 reviews
July 12, 2022
Just purchased our 8th vehicle from Sunset Ford Waterloo. Joe Hill was fantastic to work with. Bill in finance made it simple and quick! Great experience and we will be back! Joe Hill was fantastic to work with. Bill in finance made it simple and quick! Great experience and we will be back! More
by czimmer0
Employees Worked With
Other Employees :
Debbie Menard, Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
July 08, 2022
Our original dealer went out of business and Sunset took over our service issues and has done a great job. over our service issues and has done a great job. More
by Satisfied consumer
Verified CustomerEmployees Worked With
July 08, 2022
Lonnie and the technician were very helpful and quick. Great service and even helped with an unplanned recall. Great service and even helped with an unplanned recall. More
by phioleary
Employees Worked With
July 07, 2022
Lonnie was awesome! I really appreciate everything she did for me. She was very helpful😃 I really appreciate everything she did for me. She was very helpful😃 More
by SHERIBROCCO
Employees Worked With
July 06, 2022
It was a pleasure working with Kyle Brewer. He was able to answer all of our questions and put together a fantastic deal that we just couldn’t pass up. I’d definitely recommend Kyle and Sunset He was able to answer all of our questions and put together a fantastic deal that we just couldn’t pass up. I’d definitely recommend Kyle and Sunset to anyone looking to purchase a new vehicle. More
by Askins23
July 06, 2022
The service was excellent, time of waiting while car was being serviced was very good, being serviced was very good, More
by BURCHARDTVJ
July 06, 2022
They did a great job and it runs great. And they git it back to me when promised And they git it back to me when promised More
by JEVANS20
Employees Worked With
July 02, 2022
Kyle was very knowledgeable of the products and helpful. He has a fun sense of humor as well. He treated my wife who has a current disability with respect and always making sure to help her in and out of th He has a fun sense of humor as well. He treated my wife who has a current disability with respect and always making sure to help her in and out of the vehicle and back safely inside dealership. It gave me the chance to look over the vehicle. This was a low pressure to buy and the fastest I have ever got out of a dealership while buying a vehicle. More
by edwinshaver
Employees Worked With
July 02, 2022
I had a great time at Sunset Ford and it did not take very longer before I was able to leave the dealership with a new car. I appreciate the help that Kyle gave me as he was able to answer any questions very longer before I was able to leave the dealership with a new car. I appreciate the help that Kyle gave me as he was able to answer any questions I had. More
by Jacobwashausen
Employees Worked With
June 30, 2022
Joe Hill at Sunset Ford did a great job at getting me into my new F250. It was an easy transaction and they worked great with me to get it all accomplished. into my new F250. It was an easy transaction and they worked great with me to get it all accomplished. More
by mkoerber69
