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Sunset Ford of Waterloo
Waterloo, IL
1,984 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,984 reviews
July 31, 2022
We had a terrible time with a recall repair. After the prescribed repair, our vehicle could not move, the transmission was out. Ford decided it was not their problem and offered us no recourse. After the prescribed repair, our vehicle could not move, the transmission was out. Ford decided it was not their problem and offered us no recourse. Sunset went to bat for us and was able to get us back on the road with a new transmission. They really went the extra mile for us! #CustomerService More
by Dclark
Verified CustomerEmployees Worked With
Danielle
July 30, 2022
Straight to the point and a great warranty on used vehicles. They had a good selection and were very easy to work with. vehicles. They had a good selection and were very easy to work with. More
by tommy_goetting
July 30, 2022
Great experience, very helpful. I looked all around but they had fair pricing and good reviews I looked all around but they had fair pricing and good reviews More
by mia8308
July 29, 2022
I have bought five ford trucks during the last forty years and have nothing bad to say each one has been great. I visited other Ford dealerships and Sunset was outstanding Both Joe Hill and Perry Webb w years and have nothing bad to say each one has been great. I visited other Ford dealerships and Sunset was outstanding Both Joe Hill and Perry Webb were great to work with, and professional gentlemen. I am very happy that I did business at this dealership. Had a great buying experience and I would recommend these people to anyone. Thanks again Sunset! More
by mf.tinman
July 28, 2022
Told me my battery was bad/dead. Went to autozone and they checked the battery twice, was green and no issues. Went to autozone and they checked the battery twice, was green and no issues. More
by SIEDLE7
Employees Worked With
July 28, 2022
I am on my 5th Ford vehicle from this dealer and only trust the Sunset Ford with all my maintenance needs trust the Sunset Ford with all my maintenance needs More
by kathy.McGillis
Employees Worked With
July 28, 2022
service was great. would gladly go to them again. got me in within a week. would gladly go to them again. got me in within a week. More
by mathewcook87
Employees Worked With
July 27, 2022
I found this beautiful truck online and came in on a Saturday to look it over, I instantly knew that it was the one I had to have. Joe Hill walked me through the hole process and was an amazing help I c Saturday to look it over, I instantly knew that it was the one I had to have. Joe Hill walked me through the hole process and was an amazing help I couldn't have asked for better service thank you and keep up the great work. More
by trippgeorge9
July 25, 2022
It was a wonderful buying experience. Kyle was great to work with and answered all of my questions. Perry got everything taken care of in finance and the whole process was smooth! A great Kyle was great to work with and answered all of my questions. Perry got everything taken care of in finance and the whole process was smooth! A great place to go for your next vehicle! Thank you! More
by stacyk
July 24, 2022
Service advisor was very pleasant and helpful. The service was completed in a timely manner. The service was completed in a timely manner. More
by PAULA18
Employees Worked With
