Sunset Ford of Waterloo

Lonnie Pope did a great job of directing me as to what needed to be done to my explorer. She kept me well informed by taking the time to explain the process and making sure the work was done in a timely m needed to be done to my explorer. She kept me well informed by taking the time to explain the process and making sure the work was done in a timely manner. Would recommend this service department. Lonnie is a great representative for Sunset Ford. More

Lonnie Pope is friendly and kept me informed of delays and also when vehicle was taken in. She is an excellent example of a good employee. Thanks, Lonnie for doing such good work. She is also able to get and also when vehicle was taken in. She is an excellent example of a good employee. Thanks, Lonnie for doing such good work. She is also able to get all papers printed and signed in a timely manner. Good job Lonnie. More

The car market is crazy right now. After a terrible, terrible experience from a different online dealership we contacted Joe about a car in the lot. He was prompt to answer all our q After a terrible, terrible experience from a different online dealership we contacted Joe about a car in the lot. He was prompt to answer all our questions, was flexible with our work times/test drives, and made the whole process very simple. It was refreshing to have this positive experience and Joe was able to get us in the car we needed. The overall experience was pleasant and am very happy with Sunset Ford. More

Lonnie Pope was very helpful in getting issue with my vehicle resolved, hopefully all is good in the future. It was the parts that were faulty , not the personal putting parts on. Will definitely return vehicle resolved, hopefully all is good in the future. It was the parts that were faulty , not the personal putting parts on. Will definitely return in the future. More

The service coordinator was very nice and helpful . Timing was good too. Overall a very good experience. Timing was good too. Overall a very good experience. More

Great customer service and my car is back to working great again after fixing it! I will take my car back for any other service needs! great again after fixing it! I will take my car back for any other service needs! More

What a great experience! From the moment Joe Hill greeted us in the parking lot, my wife and I felt like we just became part of the Sunset Ford family! They worked with us on From the moment Joe Hill greeted us in the parking lot, my wife and I felt like we just became part of the Sunset Ford family! They worked with us on the vehicle we set our sights on, and offered us a very fair trade-in value for our vehicle. Joe and Perry got us great financing, and did all of the leg work with licensing through delivery. I've been buying cars for 51 years, and thanks to Joe, this was the best experience I've ever enjoyed. You can keep all your "internet purchases". Nothing beats the attention and personal touch you get with Joe Hill and the entire team at Sunset Ford of Waterloo! More

Kyle Brewer made the car buying process so easy. He made you feel welcomed and comfortable. I will be recommending him to all my friends looking to purchase a new car! Thanks for everything! He made you feel welcomed and comfortable. I will be recommending him to all my friends looking to purchase a new car! Thanks for everything! More

Kyle did an amazing job, even when I was very impatient. Every time I called he would answer hey cassy. Such a great sales guy. Every time I called he would answer hey cassy. Such a great sales guy. More

Bought a truck sight unseen across the country and Joe Hill was fantastic, sending me videos, facetime, etc. He answered all my questions within a few hours and communicated very well. They are true profe Hill was fantastic, sending me videos, facetime, etc. He answered all my questions within a few hours and communicated very well. They are true professionals at Sunset Ford. No issues at all overnighting the paperwork back and forth or using an out of state lender. Very smooth transaction and the truck was exactly as advertised. I would not hesitate to buy from Joe or Sunset again. Look me up on FB if you have any other questions about this dealership, they're solid. More