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Sunset Ford of Waterloo
Waterloo, IL
1,984 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,984 reviews
July 23, 2022
Bought my explorer there, when my son was there. Great people excellent customer service & service dept is so accommodating Great people excellent customer service & service dept is so accommodating More
by Yukon1
Verified CustomerEmployees Worked With
July 22, 2022
Sunset Ford of Waterloo did a great job with my car buying experience. Everyone was very helpful and I look forward doing business with them in the future. buying experience. Everyone was very helpful and I look forward doing business with them in the future. More
by lg6682
Employees Worked With
July 22, 2022
Easy to talk to. Good customer service nice clean facility and I like the free car wash Good customer service nice clean facility and I like the free car wash More
by trevorfirefighter2711@gmail.comTJZWB11
July 21, 2022
Great people and service car was done on time and service was great all I can say is 5+ stars was great all I can say is 5+ stars More
by leondemond9000
Employees Worked With
Other Employees :
Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
July 21, 2022
Representative contacted me the day before my appointment and the service department actually finished the work on my car sooner than they had anticipated. Their representatives were very courteous and polit and the service department actually finished the work on my car sooner than they had anticipated. Their representatives were very courteous and polite. Didn't make me feel like it was an imposition for them to service my vehicle for a recall on the fuel flange. Don't know the name of the mechanic who did the work but car was clean and I have no complaints about the work done. More
by Judith
Employees Worked With
July 21, 2022
Everyone is friendly, the service staff asnered all my questions in a timely manner. Got a fair price on my service. questions in a timely manner. Got a fair price on my service. More
by davisdemise.1
Employees Worked With
July 21, 2022
I have the lifetime warranty on my 2015 f 150 . It has about 115000 miles on it . It started leaking oil and they found a few other things also and fixed them . The bill would have been about $3000 It has about 115000 miles on it . It started leaking oil and they found a few other things also and fixed them . The bill would have been about $3000 but the warranty covered the entire bill !! Very satisfied. More
by denny38778
Employees Worked With
July 16, 2022
I've bought many cars and trucks from sunset ford I've shopped other dealers but always go back to sunset ford. shopped other dealers but always go back to sunset ford. More
by 618foster4
Employees Worked With
Other Employees :
Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
July 16, 2022
Had an issue with our 2015 Explorer and had been notified by Ford that this issue was covered by a Customer Satisfaction issue. Issue was corrected and no charge for the repair action. Very pleased! by Ford that this issue was covered by a Customer Satisfaction issue. Issue was corrected and no charge for the repair action. Very pleased! More
by speedo01
Employees Worked With
