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Sunset Ford of Waterloo

Waterloo, IL

Overview
Employees
Reviews
Vehicles
4.8
1,989 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,989 reviews

March 04, 2025

Adrian was amazing to work with. Very professional and definitely not pushy. Worked with me making sure I got the best financing possible. A great experience I’ll definitely be back More

by jesterjoe33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us! Our team enjoyed working with you, and we wish you all the best in your new vehicle. Come back to see us!

March 04, 2025

Great experience. Took time to understand what I needed and was not pushy. Got me into the vehicle I wanted. More

by Posih95763
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Sunset Ford of Waterloo responded

We appreciate the outstanding review and your business! Our team is here for any future needs, and we hope to see you again. Thank you for choosing Sunset Ford of Waterloo!

March 04, 2025

Best experience in ever had sales staff was amazing and the garage staff the same More

by Joelcasson64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hillary Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review and your business! Come back to see us!

February 28, 2025

John Reis was very knowledgeable and great to work with. Everyone at the dealership was great in helping us purchase our new car. More

by juliebranson27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this, and congratulations on your purchase! We appreciate your business, and our team wishes you all the best. Come back to see us!

February 28, 2025

The people I dealt with were friendly. and not pushy. They respected the word no, and as I said were not pushy. More

by dwfrankenreiter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Sunset Ford of Waterloo responded

We appreciate the outstanding review and your business!

February 25, 2025

My husband and I had the best experience purchasing our brand new F250 from Sunset Ford Waterloo! Joe was very knowledgeable and was extremely easy to work with. If you are looking for an exceptional sal More

by strang03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! It was such a pleasure working with you, and our team is here for any future needs. Thank you for choosing Sunset Ford of Waterloo!

February 19, 2025

I had a great experience purchasing my 2025 Ram truck. Joe & Kyle were easy to work with. The process went very smoothly. I wouldn’t hesitate to purchase from them again. More

by jewrdw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! Our team wishes you all the best, and we hope to see you again!

February 17, 2025

Buying a car from Sunset is a pleasant experience. Just don't have your vehicle serviced at the Waterloo dealership. The Sunset Hills one is great, so make sure you drive the extra distance. More

by mjones2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Sunset Ford of Waterloo responded

Mark, we understand how it can look when pricing online shows one thing and our staff is preaching another. The computer software we use is called Tekion, and it was inaccurate today on the consumer portal, but Thomas in St. Louis was not aware of that, in fact none of us were aware this was an issue. This software has been inaccurate with pricing in the past, but we thought the error was fixed. Lonnie was very familiar with this prior pricing error, whereas Thomas (in St. Louis) was not, which is why you were getting two different answers. I just so happened to be there by Thomas in St. Louis when this happened, and you showed me personally the screenshot of online approval on your phone. The reason I had asked for that was so I can forward it to our computer software company to get corrected, but in the meantime, I called Lonnie and told her to honor the online price. I have since opened a support ticket with our software Tekion and awaiting response. Bottom line, the prices online are failing to include any parts, so Lonnie was trying to figure out why or what to do. Now that this has been brought to our attention and Thomas' attention, our staff at both stores are doing their best to disclose this discrepancy to future guests until the issue is resolved. I just wanted you to know Lonnie was doing her best to navigate and figure out the price difference in the system, she's been with us over 5 years now and can help you with anything you need in Service. It's also good to point out that our prices and software is the same at both stores, so if Thomas would have helped you in St. Louis, he would have found out real quick why Lonnie was in such a predicament. Sorry for the misunderstanding and price disparity, but thank you for sharing it with us, it is helping us get the overall issue corrected. Thank you for your continued business with us. Please feel free to reach out to me if there is anything else. Sincerely, Justin Heutel - GM Fixed Ops, 314-467-1101, jtheutel@sunsetford.com

February 11, 2025

These guys are awesome. Top notch service. I will bring all my business here from now on. More

by drejfit
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! Our team enjoyed working with you, and we hope to see you again. Thank you for choosing Sunset Ford of Waterloo!

February 10, 2025

John Ries was very nice to work with. Informative and knew all the features on the 2024 Escape. Explained all of the additional services such as paint protection being available. More

by matthew.desantis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Sunset Ford of Waterloo responded

Thank you for sharing this with us! We are happy to hear that John and the team provided you with outstanding service, and we hope to work with you again. Enjoy your vehicle!

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