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Sunset Ford of Waterloo
Waterloo, IL
1,957 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,957 reviews
April 17, 2022
I have worked in dealerships for over 35 years and this was the best buying experience I have EVER had! Joe and Perry are the best. First time my wife actually enjoyed working with them. Great job!! was the best buying experience I have EVER had! Joe and Perry are the best. First time my wife actually enjoyed working with them. Great job!! More
by wwrice49
Employees Worked With
April 15, 2022
Joe wasn’t only professional but made my wife and I feel at home an hour away from home. I recommend this dealership and most certainly Joe to anyone looking for a new or used vehicle. Reasonable prices and at home an hour away from home. I recommend this dealership and most certainly Joe to anyone looking for a new or used vehicle. Reasonable prices and super friendly staff. Will go back when it’s time for a new truck or car. If you want a dealer that goes above and beyond for you, go see Joe! More
by ryanhambrick
Verified CustomerApril 13, 2022
Attentive, knowledgeable staff. Flexible appointment scheduling. Excellent vehicle service and post-service communication. Thank you Flexible appointment scheduling. Excellent vehicle service and post-service communication. Thank you More
by Rpembrey
Employees Worked With
Danielle Jansen
April 13, 2022
Joe Hill is who you want to buy a car from! From the time we contacted him with questions about the truck until the time we drove it off the lot, he was very friendly, and personable and made s From the time we contacted him with questions about the truck until the time we drove it off the lot, he was very friendly, and personable and made sure that all of our questions were answered. It was truly the easiest and most pleasant car purchase we have ever experienced!! If you are in the market for a car or truck, Joe is the one to see!! More
by aacattoor
Employees Worked With
April 08, 2022
I had a great experience working with Kyle! Everything went super smooth and Kyle kept me up to date through the whole process! Everything went super smooth and Kyle kept me up to date through the whole process! More
by Drake3030
Employees Worked With
April 08, 2022
Been coming here for yrs. Bought & own several auto’s from Sunset in Waterloo, IL. Staff is always friendly & helpful. Had a few emergencies in the past & Sunset was there Bought & own several auto’s from Sunset in Waterloo, IL. Staff is always friendly & helpful. Had a few emergencies in the past & Sunset was there to help. Just had a head-on collision. My Ford Fusion Titanium was totaled. The car saved my life. Because of another driver not paying attention, I now had no car. Had to purchase a used Fusion, since they are not made any longer. It’s the last year made. I feel safe! Was missing a fob. Danielle was quick to order me another & had it programmed by Dustin the next day. Great job. That’s Sunset, they are on the ball👍🏻👏 More
by Kathiemense
Employees Worked With
Danielle Jansen, Dustin Ruckhaber
