Sunset Ford of Waterloo

My last experience with Sunset Ford went pretty well. I was notified that we needed a cabin filter when I checked the filter there was a V in it. It was put in incorrectly last time. I was notified that we needed a cabin filter when I checked the filter there was a V in it. It was put in incorrectly last time. More

Great experience! Easy and painless. We will definitely be back to purchase our next car. Joe was friendly and helpful. Easy and painless. We will definitely be back to purchase our next car. Joe was friendly and helpful. More

I will never be back! My husband took my car in for what we thought was the under carriage. HOWEVER after “insuring” him everything was fixed every single sound remained t My husband took my car in for what we thought was the under carriage. HOWEVER after “insuring” him everything was fixed every single sound remained the same driving off the lot. We immediately took it to ANOTHER ford dealership to come to find out it was our axel. Our axel. If we would not have went with out gut and took it to get a second opinion things could have been a lot worse. We could have wrecked and seriously injured someone or ourselves. Not to mention my son drives our vehicle and he is 16!! This place has done nothing but mess with me the whole time i’ve had my vehicle. I nor my husband is not mechanical inclined so we depended on you to do what is right with our vehicle to insure OUR SAFETY. Way to go sunset ford of waterloo! I know you don’t care and will sleep either way BUT hopefully this review sticks for someone who does care and don’t worry I will be contacting the BBB. Thanks so much for endangering our safety and the safety of others! Amber More

Kyle was amazing. I’ve known him for years. I went to him thinking “at least I’ll get taken care of.” I then saw him with several other couples and realized he was tre I’ve known him for years. I went to him thinking “at least I’ll get taken care of.” I then saw him with several other couples and realized he was treating them the same as us. It made me respect him even more, as he treats everyone like he knows them. Like he has a personal relationship with them all. With that being said I hate buying cars. it’s painful and boring. Not at Sunset. They prepped everything before we came so we didn’t have to sit there forever. So it wasn’t painful. They’re not rushing you to get out, they want it to be painless, and seamless…and it was just that. They did all that with no surprise anything. The entire process was exactly how he said it would be. I left excited, not drained. It was refreshing. I’ll be back, maybe for a Shelby… Thanks Kyle! More

Very friendly not pushy at all. The car had no hidden fees or surprises. The car was better than we expected. Kyle Brewer was great to work with. The car had no hidden fees or surprises. The car was better than we expected. Kyle Brewer was great to work with. More

Buying a new model vehicle like the Bronco was a very different car buying experience. Sunset Ford helped me through every step! different car buying experience. Sunset Ford helped me through every step! More

Great timely service. Facility clean, staff nice and respectful. Meets my needs and I would refer and return. Facility clean, staff nice and respectful. Meets my needs and I would refer and return. More

Working with Joe Hill was wonderful. He was very attentive to anything I had to say. The dealership was able to get me the car I wanted within my price range. Everyone was very nice. 10/ He was very attentive to anything I had to say. The dealership was able to get me the car I wanted within my price range. Everyone was very nice. 10/10 would recommend to everyone. More

Always friendly and helpful staff, excellent service from the person that greets you to mechanics working on my car the person that greets you to mechanics working on my car More