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Sunset Ford of Waterloo
Waterloo, IL
1,969 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,969 reviews
April 08, 2022
Been coming here for yrs. Bought & own several auto’s from Sunset in Waterloo, IL. Staff is always friendly & helpful. Had a few emergencies in the past & Sunset was there Bought & own several auto’s from Sunset in Waterloo, IL. Staff is always friendly & helpful. Had a few emergencies in the past & Sunset was there to help. Just had a head-on collision. My Ford Fusion Titanium was totaled. The car saved my life. Because of another driver not paying attention, I now had no car. Had to purchase a used Fusion, since they are not made any longer. It’s the last year made. I feel safe! Was missing a fob. Danielle was quick to order me another & had it programmed by Dustin the next day. Great job. That’s Sunset, they are on the ball👍🏻👏 More
by Kathiemense
Verified CustomerEmployees Worked With
Danielle Jansen, Dustin Ruckhaber
April 05, 2022
People were very friendly and helpful. Explained everything. Was thorough in explaining everything. Thanks for a great job Explained everything. Was thorough in explaining everything. Thanks for a great job More
by SHERMAN4678
April 02, 2022
No high pressure and professional. They let the vehicles sell themselves. The service department is also prompt. They let the vehicles sell themselves. The service department is also prompt. More
by COPPER512
Employees Worked With
Other Employees :
Debbie Menard, Danielle Jansen
April 02, 2022
This is a big Thank You to Joe Hill at Sunset Ford for helping us find the perfect truck to add to our business. He was great to work with! I highly recommend checking him and this dealership out!! Thank helping us find the perfect truck to add to our business. He was great to work with! I highly recommend checking him and this dealership out!! Thanks Joe!! More
by amyc66
Employees Worked With
April 01, 2022
Joe Hill did a friendly and fantastic job in helping me find a work truck for my business that fit my budget. Friendly and professional the whole way as well as quick and easy. Would recommend anyone in th find a work truck for my business that fit my budget. Friendly and professional the whole way as well as quick and easy. Would recommend anyone in the market for a vehicle to go see Joe. Bill in finance also was very knowledgeable and hit us the best rate for a our loan. Fast and friendly on that end as well! Thank you Sunset for a great job! We look forward to working with you in the future. Todd More
by Todd29
March 31, 2022
I love buying my vehicles from Sunset Ford because there is no hassle. This was my 4th purchase from Sunset and wont be the last. Thanks Joe Hill for making this purchase super easy! is no hassle. This was my 4th purchase from Sunset and wont be the last. Thanks Joe Hill for making this purchase super easy! More
by chad.m.hagene
Employees Worked With
