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Sunset Ford of Waterloo
Waterloo, IL
1,957 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,957 reviews
March 12, 2022
I bought a Bronco Sport that was in transit to dealership from Ford. I called Kyle every few days for updates on arrival. I’m sure I drove him nuts but he was very patient and always friendly! He was also ve from Ford. I called Kyle every few days for updates on arrival. I’m sure I drove him nuts but he was very patient and always friendly! He was also very straightforward and honest about everything. Probably the best car buying experience I’ve ever had! I will definitely recommend Sunset to my family and friends! More
by Hughugs2
March 07, 2022
Joe Hill took very good care of us, no pressure salesman, entire sales staff and financial guy Bill Rolufs are very pleasant and knowledgeable folks to work with. Thanks for making buying a new Ford Truck a entire sales staff and financial guy Bill Rolufs are very pleasant and knowledgeable folks to work with. Thanks for making buying a new Ford Truck a hassle free experience.. More
by MAPAFINK
Verified CustomerEmployees Worked With
March 05, 2022
Joe was great to work with! No hassle and I did not feel pressured to look at other cars that I was not interested in. Thanks Joe! No hassle and I did not feel pressured to look at other cars that I was not interested in. Thanks Joe! More
by angiepeters
February 26, 2022
There is a big disconnect between who’s answering the phone and the location there at. I have a Fults address called the Waterloo # and my appointment was at the St Louis location. I was never asked whic phone and the location there at. I have a Fults address called the Waterloo # and my appointment was at the St Louis location. I was never asked which location I wanted it done at. Talked to Neil, who made the appointment at St Louis. Mary did a great job of getting me taken care of promptly once I voiced my frustration. More
by LNOTTMEIER
Employees Worked With
Alan Proctor, Mary Edwards
February 24, 2022
Joe was amazing to deal with. From the first moment he helped me with the difficult trade in i had (car owned with ex wife) and arranged all paperwork between her and the dealer f From the first moment he helped me with the difficult trade in i had (car owned with ex wife) and arranged all paperwork between her and the dealer from a few states away. Excellent service. Recommend 10/10! More
by joeri.veth
Employees Worked With
February 24, 2022
Very helpful finding us an affordable used car. Kyle Brewer was helpful and easy to work with. Kyle Brewer was helpful and easy to work with. More
by jjbrennan40
