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Sunset Ford of Waterloo
Waterloo, IL
1,965 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,965 reviews
Verified Customer
February 20, 2022
Thank you Kyle and Sunset Ford. I am an elderly person and am sometimes overlooked in society. I was treated with the utmost respect and kindness by Kyle Brewer. He went above and I am an elderly person and am sometimes overlooked in society. I was treated with the utmost respect and kindness by Kyle Brewer. He went above and beyond to explain all procedures and functions of my new vehicle. Thank you Kyle. More
by cdwold
Employees Worked With
February 18, 2022
I had a good Salesman, and they where all really nice there. Easy to work with. there. Easy to work with. More
by Ruth
February 12, 2022
Joe Hill changed our opinion about Sunset Ford after a bad experience that we had in 2019. Joe worked with us until we found the right vehicle with the right amount of miles. Bill in financing was great a bad experience that we had in 2019. Joe worked with us until we found the right vehicle with the right amount of miles. Bill in financing was great also. He worked to get our payment where it needed to be on the vehicle we wanted. Highly recommend Joe!! More
by logansmom1102
February 10, 2022
My visit to the service department was a pleasant experience. The people there were very courteous, and they sincerely listened to me. They fixed my truck’s issue. experience. The people there were very courteous, and they sincerely listened to me. They fixed my truck’s issue. More
by Ron
Employees Worked With
Alan Proctor, Danielle Jansen
February 10, 2022
Good people. Fast service. Communication is great. They care. Ford parts. I highly recommend them if you need work done on your Ford vehicle. care. Ford parts. I highly recommend them if you need work done on your Ford vehicle. More
by sniperrep
Employees Worked With
Danielle Jansen, Mary Edwards
February 09, 2022
We had a wonderful experience Joe made us feel comfortable and at ease purchasing a vehicle and will definitely buy our next vehicle through him comfortable and at ease purchasing a vehicle and will definitely buy our next vehicle through him More
by Laury_sammy
Employees Worked With
