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Sunset Ford of Waterloo
Waterloo, IL
1,965 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,965 reviews
February 09, 2022
Dustin Ruckhaber is outstanding employee there with a smile! Fast, friendly service let’s you know what your going to need to update soon. smile! Fast, friendly service let’s you know what your going to need to update soon. More
by shannonvon
Verified CustomerEmployees Worked With
Dustin Ruckhaber
February 09, 2022
The Waterloo sunset team made the buying process painless and easy! Highly recommend! Looking forward to buying more vehicles with them! and easy! Highly recommend! Looking forward to buying more vehicles with them! More
by upchurch23
February 09, 2022
They are knowledgeable and quick.I would recommend them to anybody who wants a job well done. to anybody who wants a job well done. More
by NURCHBUG2
February 09, 2022
Danielle in Sunset Ford service department was fantastic as always She was prompt and efficient I highly recommend her and Sunset Ford Waterloo I will be back for all my vehicles as always She was prompt and efficient I highly recommend her and Sunset Ford Waterloo I will be back for all my vehicles More
by jhhill465
February 08, 2022
It was an absolute pleasure working with all the wonderful folks at Sunset Ford of Waterloo! From the GM Pete Huetel, Manager Perry Webb, to the skilled mechanics Dustin and Lucas, and Luke Heck the wonderful folks at Sunset Ford of Waterloo! From the GM Pete Huetel, Manager Perry Webb, to the skilled mechanics Dustin and Lucas, and Luke Heck the porter did a great job making the Full Size Bronco ready for the road! Kyle Brewer sold me right away on the Bronco! It’s way better than a Jeep! All in all, a great team effort by Sunset Ford of Waterloo, I will recommend all of my friends and family for years to come! More
by Full Size Bronco!
Employees Worked With
Other Employees :
Luke Heck, Debbie Menard, Danielle Jansen, Perry Webb, Dustin Ruckhaber, Mary Edwards
February 07, 2022
Kyle was awesome and made the experience painless and as easy as possible and was extremely professional and all around easy to work with for a great buying experience. Highly recommend! easy as possible and was extremely professional and all around easy to work with for a great buying experience. Highly recommend! More
by codyja14
Employees Worked With
February 03, 2022
Fantastic service and great people to work with. This is my 2nd vehicle I bought from them in the past 3 months. The finance dept was excellent to work with. They found me a outstanding finance charge. I w my 2nd vehicle I bought from them in the past 3 months. The finance dept was excellent to work with. They found me a outstanding finance charge. I will definitely go back again. Joe Hill was so helpful in the shop, and on the phone. Thank you Sunset Ford Charlie Siedle More
by Charliesiedle
February 01, 2022
Sunset Ford is very well known in town, so when I was informed of the perfect car for me on the lot I knew the perfect person to get in contact with! Joe Hill has helped our family find multiple cars ove informed of the perfect car for me on the lot I knew the perfect person to get in contact with! Joe Hill has helped our family find multiple cars over the past few years and we greatly appreciate it! More
by Michaela Runge
January 28, 2022
Covers under car don’t rattle now after 3 years of complaints. I was told 2 missing screws were replaced, but 1 screw holding the corners of the oil cover and right side passenger cover was not repla complaints. I was told 2 missing screws were replaced, but 1 screw holding the corners of the oil cover and right side passenger cover was not replaced but a cable tie was used to hold the two covers together - but it’s not secured to the metal body frame. A thorough inspection of the vehicle was to be performed, but I don’t know if this happened since I didn’t receive a VEHICLE REPORT CARD. I received an email to contact Sydney if I had any questions. Called Jan 27 to ext 1042 and left a message, but haven’t received a call back yet. More
by BILL.HOFFMAN339
Employees Worked With
Danielle Jansen
