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Sunset Ford of Waterloo

Waterloo, IL

Overview
Employees
Reviews
Vehicles
4.8
1,957 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,957 reviews

September 15, 2021

Kelly was very helpful I would give her a 5 star for customer service I had a bad experience with Ford roadside and I was a little obnoxious with sunset Ford but she made a bad experience much better sh More

by theresamcnabb68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Kelly Banaszek
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Sep 16, 2021 -

Sunset Ford of Waterloo responded

Thank you for the 5-star review and letting us know about your experience with Kelly. She's a great asset to our team.

September 14, 2021

Sunset Ford in Waterloo is a very professionally run car dealership. You know exactly who you are dealing with and what their job is. We had a wonderful experience in purchasing our Explorer. More

by Meyertk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Webb
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Sep 15, 2021 -

Sunset Ford of Waterloo responded

Thank you for the 5-star review and the kind words. We hope you enjoy your Explorer!

September 04, 2021

I can't express the gratitude that I feel for the way I was treated from start to finish at Sunset in Waterloo. Kyle Brewer is a true professional. He is an honest, knowledgeable salesmen with a great se More

by Julie M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Banaszek, Perry Webb
Report | Print
Sep 07, 2021 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! We are so happy to hear that our team took great care of you and that you are enjoying your Bronco Sport. Thank you for choosing Sunset Ford of Waterloo!

September 04, 2021

Once again Joe Hill and the Sunset Waterloo Ford team exceeded my expectations. Customer service at its best! Joe, Bill, and Perry were absolutely fantastic. More

by baldwinb0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Webb
Report | Print
Sep 07, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business. It was such a pleasure working with you, and we wish you many happy miles. Come back and see us!

September 04, 2021

Took ALOT longer than it should of to do the job was not thrilled to have my car all day and had to pick it up in the evening. More

by LUNKER_BOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Banaszek
Report | Print
Sep 07, 2021 -

Sunset Ford of Waterloo responded

We appreciate you providing feedback on your recent visit, and we do apologize for the delay you experienced. Like everyone it seems right now, we are short staffed and trying to find additional techs and representatives to support our customers. Our goal is always to provide the highest quality service, and we are doing our best to do that. If you would like to discuss your visit further, please feel free to reach out at any time. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

September 01, 2021

Thank you for the smooth transaction and great customer service. We can not thank you and your team enough for how quick and easy it was to get into our new vehicle! You rock Joe! More

by powertooltoys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Webb
Report | Print
Sep 02, 2021 -

Sunset Ford of Waterloo responded

Thank you for the fantastic review, and congratulations on the purchase of your new vehicle! Our team truly enjoyed work with you, and we wish you many happy miles. Come back and see us!

August 28, 2021

Everything was fine except reaching an operator to schedule the service. Calling to schedule service and being told to leave a number for callback is very off-putting More

by John
Recommend Dealer
Yes
Employees Worked With
Kelly Banaszek
Report | Print
Aug 30, 2021 -

Sunset Ford of Waterloo responded

We appreciate the feedback on your experience. Our team can't thank you enough for our business, and we hope to have the chance to work with you again.

August 27, 2021

We ordered our truck in June. The process was simple, we felt no pressure. I would recommend sunset Ford to anyone looking for a new vehicle. More

by Phil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2021 -

Sunset Ford of Waterloo responded

Thank you for the great review and recommendation. We hope you enjoy your new truck, and we are here for any future needs!

August 23, 2021

Always friendly and helpful. Thank you! I brought my car in for an oil change. Got in on time and very professional. Paperwork was easy to read and gave recommendations. More

by janelkassing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Aug 24, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! Our team truly enjoyed working with you, and we are here for any future needs. Come back and see us!

August 22, 2021

my vehicle was damaged during service no one explained what happened just said we will order the part said would be 2 wks was 8 More

by GLAENZERANNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle Jansen, Kelly Banaszek
Report | Print
Aug 23, 2021 -

Sunset Ford of Waterloo responded

Anna, we are very sorry your vehicle was damaged during service. Based on everything I was made aware of during your visit that day, my staff disclosed the damages while you were there at the dealership waiting for your oil change. Are you wanting to know specifically how it happened? Maybe help me better understand what additional information you are seeking. Otherwise, as you know, we then went ahead an ordered the part which was on backorder, so I do apologize for the delay. My staff did type it in your ticket to retain for both your and our records. If you did not receive a copy of your ticket, please let me know and I can mail you a copy. From what I understand the repairs have been completed. If not please let me know. Otherwise if there is anything else you would like to discuss, please feel free to call or email me. Thank you, Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

Aug 23, 2021 -

GLAENZERANNA responded

What you said is all correct except I was told nothing the day it happened except your vehicle was damaged and we need to order a part. It was stated that it would be here in 2 wks . Never received a notice about it being on backorder until I contacted Joe Hill and he got the info for me. I left messages inquiring about the status and never received a response. Also, I did get the receipt with a notation that it was damaged and replaced but not until after I went into the office to inquire about it. I appreciate you responding regard my survey but I was not happy with the experience and I feel it is my right to express that. You and Joe's customer service is excellent but the others is alittle to be desired. Thank you

Aug 23, 2021 -

Sunset Ford of Waterloo responded

Ok, well I appreciate those details and the comments on Joe. Otherwise, I am very sorry that it happened, or the way it did. Keep my contact information if you would ever need me in the future, I am happy to help you. Sincerely, Justin.

Aug 23, 2021 -

GLAENZERANNA responded

and Thank you - I am not a complainer but I work in HR and I feel you should be aware unhappy situations.

Aug 23, 2021 -

Sunset Ford of Waterloo responded

Absolutely! I want to know. Thanks Anna.

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