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Sunset Ford of Waterloo
Waterloo, IL
1,954 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,954 reviews
July 28, 2021
WoW!!! What excellent service!!! I originally bought in 2018 and now 2021 I am returning for another new car!!! How could I not? The service is outstanding. Joe Hill is a workhorse!! He worked hard to mak 2018 and now 2021 I am returning for another new car!!! How could I not? The service is outstanding. Joe Hill is a workhorse!! He worked hard to make sure I was getting the best car and deal!!! If you are in the market for a new car go see Joe Hill! Thanks to everyone else also that helped get me into my new baby!! More
by Dolly62269
July 28, 2021
They were friendly and courteous. They got my car in right away. They completed the work quickly and neatly. I have no concerns about their work. I would recommend them to anyone I know. right away. They completed the work quickly and neatly. I have no concerns about their work. I would recommend them to anyone I know. More
by SHAWNWESTFALL
Verified CustomerEmployees Worked With
Danielle Jansen, Aaron Kollack, Sydney Smith
July 27, 2021
Appreciate Kelly’s personal touch and consistent information. I like having someone who does not force me to feel the need to do more than necessary on my vehicle. information. I like having someone who does not force me to feel the need to do more than necessary on my vehicle. More
by tford6
July 26, 2021
They try to oversell and cover their xxx way too much, I had one spark plug bad and they wanted to sell me all 16 spark plugs all coils and all the plug wires had one spark plug bad and they wanted to sell me all 16 spark plugs all coils and all the plug wires More
by Abudman24
July 25, 2021
Kyle was great! He was very nice, helpful, and friendly! We were very last minute with everything, and he didn’t mind to stay a little late to help us get our car! We appreciated it! I would highly recommen We were very last minute with everything, and he didn’t mind to stay a little late to help us get our car! We appreciated it! I would highly recommend him. More
by Taylor131315
July 24, 2021
Friendly, convenient, thorough. Got regular service and they identified my tires are near needing to be replaced. Provided multiple options and did not try to pressure me into buying. I’ve been a regular c they identified my tires are near needing to be replaced. Provided multiple options and did not try to pressure me into buying. I’ve been a regular customer for years and will continue. More
by MSHEVLIN0
Employees Worked With
Other Employees :
Danielle Jansen, Perry Webb
July 22, 2021
The Sunset Team did a great job with making sure that my warranty was fully utilized, I didn't have to lift a finger and it all got done quickly. warranty was fully utilized, I didn't have to lift a finger and it all got done quickly. More
by Mikeh
Employees Worked With
Sommer, Kelly Banaszek
July 21, 2021
Kyle was very helpful with my purchase.He made it Kyle was very helpful with my purchase. He made it painless, going through the new car purchase. Kyle was up front and honest. Will refer fr Kyle was very helpful with my purchase. He made it painless, going through the new car purchase. Kyle was up front and honest. Will refer friends and family to him More
by stevestlfd
July 16, 2021
I always have a good experience at sunset Ford .I hope they stay in business very convenient a great price on oil changes and tire rotation.And Danielle explained my Ford pass rewards . This is the 2nd ve they stay in business very convenient a great price on oil changes and tire rotation.And Danielle explained my Ford pass rewards . This is the 2nd vehicle I purchased through them and will probable do it again in a few years More
by theresamcnabb68
July 16, 2021
Kyle Brewer was excellent to work with, and made everything very easy. I would recommend him to anyone look to purchase a new or used vehicle. everything very easy. I would recommend him to anyone look to purchase a new or used vehicle. More
by Voelker06
Employees Worked With
