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Sunset Ford of Waterloo
Waterloo, IL
1,951 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,951 reviews
Verified Customer
June 07, 2021
Service manager was very professional and polite. Service tech addressed all of my needs in a reasonable time frame. Dealership appeared to be clean and comfortable. tech addressed all of my needs in a reasonable time frame. Dealership appeared to be clean and comfortable. More
by ronbachelier
Employees Worked With
Kelly Banaszek
June 05, 2021
Excellent support and knowledge. Nice that I didn't need to go to the license place, all done for me. I will be back if the super duty ever wears out. to go to the license place, all done for me. I will be back if the super duty ever wears out. More
by 5 Toes
June 04, 2021
Kyle Brewer is wonderful to work with he tried to keep stress and tension down, he tries to keep a friendly feeling but also still do business I would definitely buy another vehicle from him and from su stress and tension down, he tries to keep a friendly feeling but also still do business I would definitely buy another vehicle from him and from sunset Ford More
by Charlesrednour
June 02, 2021
Sold us a 2016 low mileage Ford Explorer. They have great deals and the sales man took good care of us. I will recommend Sunset Ford Waterloo IL. A piece fell off a mile down the road from the oil chan great deals and the sales man took good care of us. I will recommend Sunset Ford Waterloo IL. A piece fell off a mile down the road from the oil change an they replaced it within 2days. More
by TERRYMOSS20
May 30, 2021
Nt very happy with dealership, service department very friendly and knowledgeable, vehicle was suppose to have been checked out before selling and I can guarantee you it wasn't done would not recomend or friendly and knowledgeable, vehicle was suppose to have been checked out before selling and I can guarantee you it wasn't done would not recomend or buy another vehicle there EVER More
by MIKEKCOOK1
Employees Worked With
Kelly Banaszek
May 29, 2021
Obtaining an appointment was fast and easy. Location was easy to get to from St. Louis. The staff was very friendly and quick at servicing my car. easy to get to from St. Louis. The staff was very friendly and quick at servicing my car. More
by VCAKES
Employees Worked With
Sydney Smith
May 29, 2021
Excellent deal with straight Ford sales. Joe listened to what we wanted an delivered. Third vehicle we purchased from Joe. Very good salesman. Good deal what we wanted an delivered. Third vehicle we purchased from Joe. Very good salesman. Good deal More
by Robin
May 29, 2021
Car came in for an oil change and danielle noticed my vehicle needed new rear breaks. Finished the job on a timely manner and kept me well informed. vehicle needed new rear breaks. Finished the job on a timely manner and kept me well informed. More
by Cardsfan2000
Employees Worked With
Danielle Jansen
May 28, 2021
Joe Hill was very helpful finding a vehicle that satisfied my likes in this limited market. Very friendly without any pressure to rush me. Also appreciate his help after the sale. satisfied my likes in this limited market. Very friendly without any pressure to rush me. Also appreciate his help after the sale. More
by Ferna
Employees Worked With
