Sunset Ford of Waterloo - Service Center

My advisor, Danielle, very pleasant and the work done in a timely manner. Will return. a timely manner. Will return. More

People were very friendly and helpful. Explained everything. Was thorough in explaining everything. Thanks for a great job Explained everything. Was thorough in explaining everything. Thanks for a great job More

Very nice and clean dealership with people kind courteous and professional. Corrected my concerning a timely manner! and professional. Corrected my concerning a timely manner! More

As always great service professional clean and friendly from start to finish will always take my cars here from start to finish will always take my cars here More

Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good More

Did work in good time. Wait time was normal clean are to wait in good job. Wait time was normal clean are to wait in good job. More

My last experience with Sunset Ford went pretty well. I was notified that we needed a cabin filter when I checked the filter there was a V in it. It was put in incorrectly last time. I was notified that we needed a cabin filter when I checked the filter there was a V in it. It was put in incorrectly last time. More

I will never be back! My husband took my car in for what we thought was the under carriage. HOWEVER after “insuring” him everything was fixed every single sound remained t My husband took my car in for what we thought was the under carriage. HOWEVER after “insuring” him everything was fixed every single sound remained the same driving off the lot. We immediately took it to ANOTHER ford dealership to come to find out it was our axel. Our axel. If we would not have went with out gut and took it to get a second opinion things could have been a lot worse. We could have wrecked and seriously injured someone or ourselves. Not to mention my son drives our vehicle and he is 16!! This place has done nothing but mess with me the whole time i’ve had my vehicle. I nor my husband is not mechanical inclined so we depended on you to do what is right with our vehicle to insure OUR SAFETY. Way to go sunset ford of waterloo! I know you don’t care and will sleep either way BUT hopefully this review sticks for someone who does care and don’t worry I will be contacting the BBB. Thanks so much for endangering our safety and the safety of others! Amber More

Great timely service. Facility clean, staff nice and respectful. Meets my needs and I would refer and return. Facility clean, staff nice and respectful. Meets my needs and I would refer and return. More