Sunset Ford of Waterloo - Service Center

Friendly and fast I didn't have to wait long..I enjoyed watching Mike & Molly while I waited..Thank you Danielle.. Everyone was friendly and helpful..will see you next time 👍😁😎 watching Mike & Molly while I waited..Thank you Danielle.. Everyone was friendly and helpful..will see you next time 👍😁😎 More

The service advisors weren’t very friendly, I felt like they were trying to take me! Kept pushing different things after I told them no serval times. They had no other vehicles in the shop, I asked them to they were trying to take me! Kept pushing different things after I told them no serval times. They had no other vehicles in the shop, I asked them to look at an issues that was going on with my vehicle you guys replaced less than a year ago that’s under warranty from being fixed. she said she would when I went to check out asked her about it, she looked like oh dang I forgot, instead she got an attitude and said “ you have to make an appointment” why didn’t she tell me that before? One for the worst experience I had here! This place looks like it’s going out of business, no cars on lot, no business there but me, just staff that are rude, I can see why it could be closing! More

Brake service and charging the A/C system was completed satisfactorily. Very good service, completed promptly. Friendly, knowledgeable staff. Kyle Brewer was very helpful during the purchase of my 2012 F- satisfactorily. Very good service, completed promptly. Friendly, knowledgeable staff. Kyle Brewer was very helpful during the purchase of my 2012 F-150 and followup. More

My air-conditioning went out and they got me in within a day. Really appreciate it. day. Really appreciate it. More

Every time I called everyone was very helpful and knowledge of recalls. Our vehicle broke down and was accomodating to our issue was fixed in a day. knowledge of recalls. Our vehicle broke down and was accomodating to our issue was fixed in a day. More

even a simple oil change turns into trouble just sad More

Katies often in your service department. Also I’m friends with the owners with the owners More

Kelly Banaszek, service advisor & her team are fantastic. Not only is she good at her job, but she is compassionate. My 2013 Ford Fusion would not start for me twice when I stopped to get gas ⛽️ after work Not only is she good at her job, but she is compassionate. My 2013 Ford Fusion would not start for me twice when I stopped to get gas ⛽️ after work. It tried. Took 3-4 tries each time . Finally it started but was shaking profusely. Like a push mower when u first start it up. Scared me to death. I was still 30min. Away from home. First time I thought it was a user error, me. 2nd time I new it was trouble. Called Sunset Ford in Waterloo, IL’s service dpt. The lady that answered to take my appt was covering both Sunset Ford locations, Waterloo & St. Louis. The earliest appt in Waterloo was in 3 weeks, St. Louis even longer. So I took the appt in 3 weeks. I had no choice. Needed someone to look/ work on my Fusion that new what they were doing. The next day Kelly calls me & asks me a few questions as to what is going on. She said that it was unacceptable for me to wait so long. She said bring it in as soon as I can & they would run a diagnostic on it. When my husband got home from work we dropped the Fusion off. The very next day Kelly called, told me the diagnosis, & I gave the ok for repairs. I would give Sunset Ford in Waterloo 100 ⭐️ stars instead of 5. Kelly was like my angel 😇 that day. She & her team are the best😃👏. Have been going to Sunset for yrs & will continue. Great customer service! More

The salesmen, financial officers, warranty specialist, clerks.... everyone I encountered were helpful, courteous and respectful. My wait time was rather long but if you want things done properly sometime clerks.... everyone I encountered were helpful, courteous and respectful. My wait time was rather long but if you want things done properly sometimes it takes a longer period of time to do it. So thanks Guys n Gals! Your appreciated! More

Staff is friendly and courteous asks what is needed to be done and suggests maintenance required by mileage informs me on the work done and if any thing else is needed done and suggests maintenance required by mileage informs me on the work done and if any thing else is needed More