Sunset Ford of Waterloo - Service Center

Katies often in your service department. Also I’m friends with the owners with the owners More

Kelly Banaszek, service advisor & her team are fantastic. Not only is she good at her job, but she is compassionate. My 2013 Ford Fusion would not start for me twice when I stopped to get gas ⛽️ after work Not only is she good at her job, but she is compassionate. My 2013 Ford Fusion would not start for me twice when I stopped to get gas ⛽️ after work. It tried. Took 3-4 tries each time . Finally it started but was shaking profusely. Like a push mower when u first start it up. Scared me to death. I was still 30min. Away from home. First time I thought it was a user error, me. 2nd time I new it was trouble. Called Sunset Ford in Waterloo, IL’s service dpt. The lady that answered to take my appt was covering both Sunset Ford locations, Waterloo & St. Louis. The earliest appt in Waterloo was in 3 weeks, St. Louis even longer. So I took the appt in 3 weeks. I had no choice. Needed someone to look/ work on my Fusion that new what they were doing. The next day Kelly calls me & asks me a few questions as to what is going on. She said that it was unacceptable for me to wait so long. She said bring it in as soon as I can & they would run a diagnostic on it. When my husband got home from work we dropped the Fusion off. The very next day Kelly called, told me the diagnosis, & I gave the ok for repairs. I would give Sunset Ford in Waterloo 100 ⭐️ stars instead of 5. Kelly was like my angel 😇 that day. She & her team are the best😃👏. Have been going to Sunset for yrs & will continue. Great customer service! More

The salesmen, financial officers, warranty specialist, clerks.... everyone I encountered were helpful, courteous and respectful. My wait time was rather long but if you want things done properly sometime clerks.... everyone I encountered were helpful, courteous and respectful. My wait time was rather long but if you want things done properly sometimes it takes a longer period of time to do it. So thanks Guys n Gals! Your appreciated! More

Staff is friendly and courteous asks what is needed to be done and suggests maintenance required by mileage informs me on the work done and if any thing else is needed done and suggests maintenance required by mileage informs me on the work done and if any thing else is needed More

I brought my car in for a tire repair and didn't have an appointment. Was able to get it fixed right a way. Everyone was very nice. appointment. Was able to get it fixed right a way. Everyone was very nice. More

Service manager was very professional and polite. Service tech addressed all of my needs in a reasonable time frame. Dealership appeared to be clean and comfortable. tech addressed all of my needs in a reasonable time frame. Dealership appeared to be clean and comfortable. More

Obtaining an appointment was fast and easy. Location was easy to get to from St. Louis. The staff was very friendly and quick at servicing my car. easy to get to from St. Louis. The staff was very friendly and quick at servicing my car. More

Car came in for an oil change and danielle noticed my vehicle needed new rear breaks. Finished the job on a timely manner and kept me well informed. vehicle needed new rear breaks. Finished the job on a timely manner and kept me well informed. More

Took our 2020 Ford Transit 350HD van in for its 10,000 mile check up, that is required by Ford. When we picked it up we were told that the tires were not rotated. Page 2 of our Vehicle report card states mile check up, that is required by Ford. When we picked it up we were told that the tires were not rotated. Page 2 of our Vehicle report card states that this is part of 10,000 mile maintenance. We were told we had to request specifically that we wanted the tires rotated. Now need another appointment to rotate tires More