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Sunset Ford - Service Center

St. Louis, MO

4.4
1,759 Reviews

1,759 Reviews of Sunset Ford - Service Center

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June 07, 2023

Appointment proceeded as planned. The service writer was very thorough and friendly. The vehicle was serviced and returned on time. More

by crryan1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Sunset Ford responded

We appreciate the great review and your business! Our team hopes to have the chance to work with you again, and we are here for any future needs!

June 07, 2023

They were great to fit me in when my truck was broke down. Got us right in, very much appreciated More

by MIKE_AX
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Sunset Ford responded

Thank you so much for sharing this with us! Our team truly enjoyed working with you, and we are here for any future needs!

June 01, 2023

The oil change and checkup was easy to schedule and everyone was courteous, the car was clean More

by Reginasan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Kettler
Jun 02, 2023 -

Sunset Ford responded

Thank you so much for the outstanding review and your business. Our team truly enjoyed working with you, and we are here for any future needs!

May 30, 2023

One two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen. More

by GIVENSDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Early
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Conover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wyatt Cronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Bernal, Scott Benson, Morgan Boyd-Keys
May 31, 2023 -

Sunset Ford responded

Thank you for the great rating. See you next time!

May 30, 2023

Keith Boerding was very helpful when I needed to get my car in for service. He helped make an appointment and got my car looked at quickly and easily! More

by Sammi320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Sunset Ford responded

Thank you so much for the outstanding review and your business. Our team is here for any future needs, and we hope to have the chance to see you again!

May 30, 2023

New engine replacement failed after two days. Vehicle is dead 160 miles away from dealership and now I have to tow it myself to a Ford dealership that is 50 miles away. The new dealership can' More

by 3 Time Expedition Owner
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Sunset Ford responded

Please know that here at Sunset Ford, we do our best to have our customers taken care of in a timely manner and strive to provide the best possible service. We are disappointed to hear that you had a less than outstanding experience with us. If you would like to discuss further, please feel free to call me. -Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

May 30, 2023

I love Sunset Ford because it is close to where I live and the Service folks, especially Mike are great! More

by JANOK9024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Sunset Ford responded

We appreciate your review and business. Our team is here for any future needs. Thank you for choosing Sunset Ford!

May 30, 2023

Got me in and out within a reasonable amount of time. Kept me informed. Quick service More

by brettmathis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Boyd-Keys
May 31, 2023 -

Sunset Ford responded

Thank you so much! Our team hopes to see you again!

May 27, 2023

Fast friendly and effective communication. Turn around time was quick and the overall inspection was helpful More

by delegrand79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Sunset Ford responded

We appreciate you taking the time to share your experience with us! Working with you was such a pleasure; our team is here for any future needs!

May 27, 2023

Amazing service. Thank you sunset Ford for helping in a timely manner. Great job and see you again!! More

by SBLAGAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Boyd-Keys
May 30, 2023 -

Sunset Ford responded

Thank you for the outstanding review! Our team hopes to see you again!

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