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Suntrup Hyundai South - Service Center

3.1

40 Lifetime Service Reviews

5926 S Lindbergh Boulevard, St Louis, Missouri 63123

40 Reviews of Suntrup Hyundai South - Service Center

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February 20, 2019

" Service that goes above and beyond"

- Out-of-towner

I'm a Wisconsinite and was recently visiting family in St. Louis. The first thing I did upon arriving in the city was take my 2019 Hyundai to a drive-through car wash (to remove all of that icky Wisconsin salt). Well, the mechanism on the car wash must've caught on the bracket that was holding the electrical wiring for my towing package because the clamp came loose. I immediately took it to Suntrup Hyundai where a new clamp was installed at no charge. I thanked Sean Massey, the service advisor, and then mentioned that the Wisconsin dealership where I had purchased the vehicle had not been able to assist me with getting the voice command feature to work and had determined - after a couple hours in the service department - that even though I had the Android Auto app on my Motorola smartphone, it wouldn't connect to the car due to limitations on my phone. I was wondering if Sean had also run into that problem with certain phones. He was unaware of the problem but introduced me to Jon Feraro, explaining that Jon was a tech whiz who would likely be able to help. Not only was Jon able to get the Android Auto app to work with my vehicle, he also took the time to make sure that I understood how to use it to its full advantage. Especially considering that I'm from out of town, and was at the dealership for a totally different issue, this level of service totally went above and beyond what I would ever have expected. Thanks again, Jon (and you too, Sean)!

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Recommend Dealer
Yes
Employees Worked With
Jon Feraro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Sean Massey
Feb 21, 2019 -

Suntrup Hyundai South responded

Hello there! Thank you for choosing Suntrup Hyundai as your dealership during your visit to St. Louis! We were happy to assist you and get your clamp fixed up quickly!

February 01, 2019

"Excellent Service!"

- happy customer

Tim McCarthy is great at explaining recalls, why the check engine light was on, warranty information, and repair! I had horrible experiences with Dean Team- thankfully I found Suntrup!!

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Recommend Dealer
Yes
Employees Worked With
Tim McCarthy
Feb 04, 2019 -

Suntrup Hyundai South responded

Tim is such an asset to our team and we are so glad to hear that you got the chance to work together. Thank you for choosing Suntrup Hyundai South as your dealership!

January 31, 2019

"Very disappointed "

- Gunner18

Had a great experience buying the SUV. At the time of the purchase I let them know the service department is very important to me. I have owed the SUV for a year each time I try to make an appointment for service I end up taking to a different service advisor. It is very difficult to get an appointment for service even an oil change. For this reason I will be using a different Hyundai deal for my next purchase.

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Recommend Dealer
No
Feb 01, 2019 -

Suntrup Hyundai South responded

We apologize for your inconvenience, however, it is very easy to go to our website www.suntruphyundai.com and schedule your service. Please let us know if we can assist with anything more.

January 29, 2019

"Service"

- Donald B

Went to drop off my car on 1/29/19 for service on 1/30/19 pulled in the drive with one customer in there had 4 service employees 1 on phone 2nd one was helping a customer 3rd one just talking with a employees as he was on the Desktop putting in some info i guess . The 4th on just setting at a desk by the exit door at one point no one on phone no help then phone rings 2 of the employees get on phone . So i go out side to my ride to let them know what is going on then a employees comes out the door to help me . Well to late i'm pissed i told him just open the door he ask if i had a appointment . so now i will have to drive To Dean Team Hyundai in Ballwin for service 18 miles not happy

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Recommend Dealer
No
Employees Worked With
Jesse
Jan 30, 2019 -

Suntrup Hyundai South responded

We are sorry we did not meet your expectations. This weather has caused a slew of emergencies. Even though your perception was the writers were ignoring you or not paying attention, I assure you one of the reason we our the top Hyundai Service Center in the Midwest is because of our customer service. Hopefully in the future you will try us again. Elliot Silk Service Director

January 20, 2019

"Outstanding Service Department"

- Double D

Outstsnding Service Department ... have been bringing car in for regular maintenance since we bought the car. Mostly work with Tim, however, if he is busy with other customers, I have worked with other technicians. Everyone is very friendly, professional and efficient. Even when just coming in for an oil change, they take the time to check for any other problems that I may not even be aware of. Tim always explains the work that was done on the car and when I leave the shop I feel confident the car is in tip-top shape. I also enjoy a bag of fresh popcorn while waiting for the work to be done.

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Recommend Dealer
Yes
Employees Worked With
Tim in the Service Department
Jan 21, 2019 -

Suntrup Hyundai South responded

We can't tell you enough how much we appreciate our service team. They do a fantastic job and we’re very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future!

October 29, 2018

"Went for an oil change and left with a new car"

- Mipathen

Always take my Santa Fe back to Suntrup fir my services to maintain my life time warranty. Got to shop warts d was walking around show room checking out the new car info, showroom wasn’t opened yet., and I met Tim sitting at his desk who asked if he could him me. Next thing you know I’m talking and test driving a new 19 Santa Fe. Then Mike and Joey start helping and I leave with a brand new car. I recommend you go in and see Tim and look around. Might be in a new car. 😉

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Recommend Dealer
Yes
Employees Worked With
Joey Baumann
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tim Ashley, Michael Zeller
Oct 30, 2018 -

Suntrup Hyundai South responded

Hey there! We are always happy to have you and your Santa Fe in for service. The Suntrup Hyundai South team thanks you for your feedback and we look forward to working with you again in the future!

October 19, 2018

"Stay clear."

- mwalt82

Ever since I purchased my 2014 Santa Fe at this location I continually refereed sales and service to Suntrup Hyundai in south county. I know I always paid a little more for oil changes and some basic maintenance but I always felt good about the people I was dealing with and they always had a smile on their face. I trusted what they recommended and was very happy. I later realized that I put way too much trust in these folks over at Suntrup, especially those in their service department. When it came to needing service they were quick to blame and not honor their 100,000 mile warranty they pride themselves on. All I can say is be careful and mindful of what they tell you. I recommend getting a second opinion before you purchase or service anything at Suntrup. I was once fooled in believing that I could not find a better place to deal with. I will personally be calling all of my friends and family that I recommended Suntrup Hyundai to and personally apologizing.

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Recommend Dealer
Yes
Employees Worked With
Tim
Oct 22, 2018 -

Suntrup Hyundai South responded

Hello, we are sorry to hear that you were not satisfied with your service experience. Please know that we want to make things right and we are currently looking into your situation. We invite you to contact our Service Director, Elliot Silk at esilk@suntrup.com if you’d like to further discuss the situation.

July 29, 2018

"Great service on july 26 , 2018 !!"

- rich

My thanks to Dave Werkmann, service advisor and Richard suttles technician for great service on my 2012 hyundai. I came in for a tailight replacement and after driving my car they verified my steering problem and another problem i had.. they fixed the rattle in my steering column and replaced another part and told me the repairs where covered by warranty---GOOD JOB!! thanks much rich johnson

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Recommend Dealer
Yes
Employees Worked With
dave werkmann and richard suttles
Jul 30, 2018 -

Suntrup Hyundai South responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for your service needs! Please let us know if there is anything more that we can do and we'll see you next time!

June 25, 2018

"Top-notch service"

- Double D

Have been bringing the car in for service since it was purchased new. Always receive top-notch service from Tim McCarthy. He is very friendly, professional and always goes out of his way to accommodate our needs. It is a pleasure working with Tim and truly appreciate his personal service.

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Recommend Dealer
Yes
Employees Worked With
Tim McCarthy
Jun 26, 2018 -

Suntrup Hyundai South responded

Hello! Thanks for taking the time to write a review. We’re very happy to hear that you’ve had great experiences having your vehicle serviced here and are looking forward to a long relationship with you. Thanks for choosing Suntrup Hyundai South!

June 06, 2018

"Great service "

- Merdina

I took mu Tucson for scheduled oil change . Asked for additional emissions test if possible same day! Tony M. said no problem, plus that ,, bird mark” on my car .will be washed! Service was fast and well done . While I was waiting in waiting room, watching tv , even cashier lady was very friendly asking if I like the chanell or need to be changed! In general I had great experience with Hyundai service in St.Louis and Fort Walton Beach.

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Recommend Dealer
Yes
Employees Worked With
Tony Medlin / service
Jun 07, 2018 -

Suntrup Hyundai South responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

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