Suntrup Nissan

Luis was an absolute pleasure to work with. He was very professional, honest and upfront throughout this car buying experience. I had to reach out to him after the purchase and he was very help He was very professional, honest and upfront throughout this car buying experience. I had to reach out to him after the purchase and he was very helpful. More

The dealership was great to work with. We had a couple of issues that they resolved very much to our satisfaction. We would go back and work with them again. We had a couple of issues that they resolved very much to our satisfaction. We would go back and work with them again. More

Everyone was great. They explained everything to me and answered every question whether it was stupid or not. They explained everything to me and answered every question whether it was stupid or not. More

Oz is awesome! He's friendly...honest and works hard to get you what you're looking for and what's best financially for you. He took his time and listened to my nee He's friendly...honest and works hard to get you what you're looking for and what's best financially for you. He took his time and listened to my needs and he delivered on every level. I truly enjoed working with him. If you're ever in need of a vehicle...please see Oz! Not only is he pleasant but his cstomer service is excellent! More

Awesome dealership great people to work with i will not go the another dealer i plan on keeping this truck but if the the time comes that i need a new one i will be buying from Suntrup Nissan very pleased go the another dealer i plan on keeping this truck but if the the time comes that i need a new one i will be buying from Suntrup Nissan very pleased with how everything was handled awesome salesman great manager More

Purchased a used vehicle for my son. Arron and Joe did an amazing job. No pressure sales with plenty of patience to explain things to my son. Realistic offer for my trade in right up f Arron and Joe did an amazing job. No pressure sales with plenty of patience to explain things to my son. Realistic offer for my trade in right up front, no haggling required. Awesome experience all around! More

My experience with Ahmed was absolutely phenomenal! Very professional, Great customer service, great knowledge of everything. He was very helpful and handled everything the right way!! Very professional, Great customer service, great knowledge of everything. He was very helpful and handled everything the right way!! More

Aaron is a great sales person! He really knows all about what he’s selling. He really knows all about what he’s selling. More

I scheduled a service appointment online to have my oil changed, my tires rotated and two recalls completed. My appointment was at 7:40. After realizing I was going to be 20-25 minutes late, I called the s changed, my tires rotated and two recalls completed. My appointment was at 7:40. After realizing I was going to be 20-25 minutes late, I called the service department to ask if I needed to reschedule. I was told no and they said it was not a problem. The service advisor Doug informed me they would have to order parts for the recalls and they would not be able to complete those today. He asked if I was dropping off the vehicle or staying. I informed him I would stay and he said it should be about 90 minutes. I took a seat in the waiting room at 8:15 am. After hitting the 2.5 hour mark, I went to ask Doug if my car was almost done. He said they were doing one of the recalls and it wouldn’t be much longer. At the 3 hour mark, I went back to find Doug and he informed me that I had a drop off appointment and he didn’t know how much longer it would be. I apologized for not realizing that I had scheduled a drop off appointment but informed him that he told me about 90 minutes and has not once provided me an update or asked if I had time to wait for the recall work to be completed. Doug was incredibly rude and just kept telling me that I had a drop off appointment. I then asked to speak to the service manager. I met with Mason who first apologized and told me he was going to get an update. Mason came back and told me the car was still having the recall work done. He didn’t have an estimated time of completion. He then informed me that both the dealership and me are to blame. He said that I was late and scheduled a drop off appointment. I informed Mason that I called to notify them that I was going to be late and was told I didn’t need to reschedule. I also informed him that I understand I booked a drop off appointment by mistake but when notifying Doug that I was going to wait, Doug should have indicated that they cannot promise a time due to my appointment being for drop off. He didn't. He indicated my wait would be about 90 minutes. There has been zero communication from doug and this entire experience has been horrible. It is now 11:45 and I’m still sitting in the waiting room waiting for my car. 3.5 hours and counting for a 90 minute appointment and apparently I’m partially to blame. More

Not only was this dealership was sqeaky clean and well organized, but Aaron and Jill were beyond friendly and helpful and over the top amazing at getting me the best deal in my new car as well as getting organized, but Aaron and Jill were beyond friendly and helpful and over the top amazing at getting me the best deal in my new car as well as getting me into my new car. 5 out of 5 stars for sure! I love my new car! More