Suntrup Nissan

Customer service was excellent. Easy and fun process overall. Thanks you to the excellent team at Suntrup! Easy and fun process overall. Thanks you to the excellent team at Suntrup! More

Jill used deceptive business practices throughout the financial process. I went back to resolve 2 business days later and was escorted out of the main building to a building that was about to be torn dow financial process. I went back to resolve 2 business days later and was escorted out of the main building to a building that was about to be torn down - look like a used car barn. I was made to wait too long. I was met with aggression, disrespect, lies about my ability to cancel additional service cost/plans, Sales person reprimanded me, sales ‘managers’ refused to provide their names. Sales manager refused to give me Mr. Suntrups, owner’s contact information. I was not allowed to have photocopies of paperwork that had my signature. I was also not given photocopy of “service plan” financial paper that never had the $3,200 written on it (which was the issue of contention). Overall I left with a bile in my mouth and utter shock to the level of unprofessional, disrespectful, uncivil, discourteous treatment I received. More

Brian was amazing to work with. He was very knowledgeable and made sure I understood everything along the way to ensure I bought the car of my dreams! He made sure to check up on me He was very knowledgeable and made sure I understood everything along the way to ensure I bought the car of my dreams! He made sure to check up on me more than once just in case anything might have come up, they were addressed so I felt comfortable in my car and knew how things work! I also didn’t feel any pressure during the time we talked and were choosing a car which was such an amazing feeling. 😊 More

Very nice does a good job Knows how to work with people over all he knows his job over all he knows his job More

Respectful of my time, pressure free, clear communication, Quick to respond. Overall great buying experience communication, Quick to respond. Overall great buying experience More

Brian is LITERALLY the BEST! ! We won’t shop anywhere else, or buy from anyone else. He has treated us like family through our last 3 car purchases. So see him!!!! ! We won’t shop anywhere else, or buy from anyone else. He has treated us like family through our last 3 car purchases. So see him!!!! More

They were straight forward and professional. I felt respected and valued as a customer. I love my car I felt respected and valued as a customer. I love my car More

They made it easy to purchase a vehicle. I wish that they would have given me a bit more information about the extra thing that I paid for, and I really do not like the "dealer fee " we wer I wish that they would have given me a bit more information about the extra thing that I paid for, and I really do not like the "dealer fee " we were stuck paying. I had said a 36 month loan, and they set it up for 60, not real impressed with the lack of attention to what I had asked for. More

I immediately had a good feeling with your salesmen, I talked to Tony first, he got me started for Zach, Zach came in and was smooth and told me he didn't see any problem at all for our deal. Everyone I c talked to Tony first, he got me started for Zach, Zach came in and was smooth and told me he didn't see any problem at all for our deal. Everyone I came in contact with, was in an upbeat mood, I have bought several vehicles through the years, and I've dealt with lot's of salesmen, believed me, these guys don't have to look up to anyone!!! I think we will have a great relationship going forward! Thank you for letting me give them all the gold stars they deserve!!!!! These aren't the salesmen I dealt with. More

Overall, my experience was disappointing. The salesperson was friendly, but the trade-in value offered for my vehicle was absolutely ridiculous. The Nissan financing promotion was not fully e The salesperson was friendly, but the trade-in value offered for my vehicle was absolutely ridiculous. The Nissan financing promotion was not fully explained to me, and I later realized it added approximately $8,000 to the total cost of my purchase. I would have preferred to purchase the vehicle without the added products or extras, but I did not feel that was made clear during the financing process. I was also told I would leave the dealership with a full tank of gas, but when I drove off the lot, the fuel gauge was nearly on empty. In addition, my vehicle did not include floor mats, even though I specifically asked about them before taking delivery. While both the salesperson and the finance representative were polite, the lack of transparency and failure to follow through on what was promised left me frustrated and disappointed with the overall buying experience. More