Suntrup Volkswagen

Purchased a vehicle and the very next day noticed that they sent me home with the temp tags to an incorrect vehicle. Called and spoke with the sales guy and then spoke directly to Guy the very next day. W they sent me home with the temp tags to an incorrect vehicle. Called and spoke with the sales guy and then spoke directly to Guy the very next day. Was told they would send me updated registration and I never received it. I reached out via text and phone call several times after that; each time requesting a manager and never could get in touch with one. Finally 1.5 months later I spoked with the sales guy; left guy a voicemail, then finally received a call from the manager who was checking to see if Guy had called me back which he had not. Finally at almost 7 pm guy returned my call, attitude in hand, and tried to say he had not received a voicemail from me which I’m sure he had not to mention I spoke directly with him the day after purchasing the car. He then tells me that they forgot to charge me sales tax and this whole time I’ve been waiting for my plates, they never sent them off to be mailed to me to begin with. That it was caught in an audit conveniently just now when I’ve made a complaint. They’re going to have to unravel my financing deal and redo the deal, funny how no one wants to offer to reduce the price or offer any kind of credit for the almost 2 months of no call backs, multiple paperwork errors, and errors on their part. I will likely not do business here due to the attitude that was had on the phone due to their mistakes in the financing department. Unfortunate because the sales staff was great. More

So far my experience with all your employees have been great!! Would recommend to friends to buy VW here. great!! Would recommend to friends to buy VW here. More

Excellent experience. Friendly, professional and helpful! Would definitely recommend Suntrup to everyone I know! We have bought two cars from them in the last month and Friendly, professional and helpful! Would definitely recommend Suntrup to everyone I know! We have bought two cars from them in the last month and would come back! More

Suntrup Volkswagen let the Tiguan do the talking. No need for a sales pitch, just showing me the vehicle. No need for a sales pitch, just showing me the vehicle. More

Great establishment, very kind people. They make the car buying process approachable and affordable. Zach was a big help and very professional! They make the car buying process approachable and affordable. Zach was a big help and very professional! More

Zach was great, it was my first time purchasing a vehicle on my own and he made it simple and helped me through the entire process! on my own and he made it simple and helped me through the entire process! More

He was very kind and patient with me as a customer. Great guy to work with. Great guy to work with. More

This dealership was amazing and Zach was a huge help to me in finding my dream car! me in finding my dream car! More

The whole process was smooth and hassle free. I was in and out within an afternoon leaving with the exact car I wanted! I was in and out within an afternoon leaving with the exact car I wanted! More

my experience with this dealership was wonderful! The process of picking out a car was very smooth and my salesman Zach Seiler Tended to my every need and help helps me pick out the best car for me w The process of picking out a car was very smooth and my salesman Zach Seiler Tended to my every need and help helps me pick out the best car for me with the best deal! More