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Superstition Springs Lexus

Mesa, AZ

Overview
Employees
Reviews
Vehicles
4.9
1,403 Reviews
Superstition Springs Lexus in Mesa, AZ, is proud to be an automotive leader in our area. Since opening our doors, Superstition Springs Lexus has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, ...
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6206 East Test Drive

Mesa, AZ

85206

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Showing 1,403 reviews

December 06, 2024

This is the second time I have something recommended that is really not needed. Last time they recommended my brakes when I had just had them done 1 month prior at another Lexus dealer. This time they said More

by ANETTE Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None listed
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Dec 09, 2024 -

Superstition Springs Lexus responded

We strive for accuracy and transparency in our recommendations, and it’s disappointing to learn about your concerns regarding the services suggested for your brakes, radiator, and tires. Additionally, we understand the frustration caused by not receiving a follow-up after leaving a message for the manager. To address this thoroughly and ensure your concerns are resolved, we encourage you to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com.

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December 05, 2024

Great, on time and we'll informed. Great service consultant. Keep car well maintained. Always on Time More

by CR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Superstition Springs Lexus responded

Thank you for your kind words! We're thrilled to hear that you had a great experience and that our team kept you informed and on schedule. Ensuring your vehicle is well-maintained is always our top priority. We look forward to serving you again!

December 05, 2024

Fast efficient courteous the dealership is always on top of things and always updating often. More

by Ljpost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McClure
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Superstition Springs Lexus responded

Thank you for sharing your positive experience with us! We’re delighted to hear that our team provided you with fast, efficient, and courteous service. Keeping our customers updated throughout the process is a priority for us, and it’s wonderful to know that you’ve noticed and appreciated our efforts. We value your trust and look forward to continuing to provide the top-notch service you deserve. If there’s ever anything else we can do for you, please don’t hesitate to let us know. Thank you for choosing us!

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December 04, 2024

The staff was pleasant to work with without the high pressure sales that gives car buying an unpleasant experience. The sales staff respected my decisions and worked to find me the right car for me, no More

by Mamacatpat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Scotti
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Dec 05, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear you had a positive experience with our team. Our goal is to make car buying enjoyable and stress-free, so it’s great to know we hit the mark for you. Enjoy your new ride!

December 04, 2024

As this was my first time having our Lexus serviced at this dealership, I was impressed by the friendliness of the staff, the quality of work, and provided amenities. The car wash was the best I’ve had. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
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Dec 05, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear about your positive experience with our team! It’s great to know you enjoyed the service and amenities we provide. We look forward to welcoming you back for your next visit!

December 04, 2024

Gracias the service was great excelente and all done very quickly Phillip all ways very helpful More

by frsirvent.sirvent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
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Dec 05, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We're thrilled to hear you had a great experience with our service and that Phillip was able to assist you promptly. Your feedback means a lot to us, and we look forward to serving you again soon!

December 04, 2024

I am very impressed with the service provided by your staff. Chris Bates, our service advisor, is very nice, smart, courteous, and professional. He is a tremendous asset to your dealership. We are sati More

by CHRISPINUELAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates
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Dec 05, 2024 -

Superstition Springs Lexus responded

Thank you! We’re thrilled to hear about your positive experience with Chris Bates and our team. Your kind words mean a lot to us, and we’ll be sure to pass along your feedback. We strive to provide top-notch service and appreciate your support!

December 04, 2024

It was very frustrating. Had to wait 4 1/2 hours and no one gave us a heads up it would take that long. Would have preferred a ride home to wait. More

by dkray78
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Superstition Springs Lexus responded

We understand how frustrating it can be to experience unexpected delays, especially when you're left waiting longer than anticipated. Our goal is to provide efficient service, and we regret that we fell short of that standard during your visit. We certainly appreciate your patience, and we want to make things right. Please feel free to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com for further assistance.

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December 04, 2024

Pleasant easy to work with. Purchased the car we wanted and took possession the same day More

by reingutter
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Okolita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Superstition Springs Lexus responded

Thanks for your fantastic feedback! We're thrilled to hear you had a smooth experience and found the perfect car. Enjoy your new ride!

December 04, 2024

Myron Lyons was so patient and kind He explained everything to me Thank you very much More

by LBASONE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron lyons
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Dec 05, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear about your positive experience with Myron. His dedication to clear communication and support truly makes a difference. We appreciate your feedback and look forward to serving you again!

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