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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,059 Reviews

1,059 Reviews of Superstition Springs Lexus - Service Center

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December 04, 2024

It was very frustrating. Had to wait 4 1/2 hours and no one gave us a heads up it would take that long. Would have preferred a ride home to wait. More

by dkray78
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Superstition Springs Lexus responded

We understand how frustrating it can be to experience unexpected delays, especially when you're left waiting longer than anticipated. Our goal is to provide efficient service, and we regret that we fell short of that standard during your visit. We certainly appreciate your patience, and we want to make things right. Please feel free to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com for further assistance.

December 04, 2024

Myron Lyons was so patient and kind He explained everything to me Thank you very much More

by LBASONE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron lyons
Dec 05, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear about your positive experience with Myron. His dedication to clear communication and support truly makes a difference. We appreciate your feedback and look forward to serving you again!

December 04, 2024

Very professional, treated us very good, did a great job on vehicle, really good wash job, and picked us up at mall, sure appreciated that More

by lopez.bette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron
Dec 05, 2024 -

Superstition Springs Lexus responded

Thanks, Bette! We’re thrilled to hear you had such a positive experience with us. Our team always aims to provide top-notch service, and it’s great to know you appreciated the details. Looking forward to serving you again!

December 03, 2024

Superior service and personal care and the people make sure that the customer understands what is being done. More

by Jim burkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Superstition Springs Lexus responded

Jim, thank you for your fantastic review! We're thrilled to hear that you experienced superior service and that our team took the time to ensure you understood everything. Your satisfaction is our top priority, and we appreciate your kind words!

December 03, 2024

Smooth wheels, bright showroom, Trust blooms where good deals are made, Dreams drive off with ease. More

by jscarrillo
Recommend Dealer
Yes
Employees Worked With
Michael McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Schoneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Ritzman
Dec 05, 2024 -

Superstition Springs Lexus responded

Thank you! We’re thrilled to hear you had such a positive experience with us. Smooth wheels and good deals are what we strive for. Enjoy your ride, and we look forward to seeing you again soon!

December 03, 2024

The dealer is located nearby the interstate I-60, it’s easy to access for drive test. The lobby is clean. Snacks and refreshments are provided for customers. More

by mgnguyen
Recommend Dealer
Yes
Employees Worked With
Joe Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Superstition Springs Lexus responded

Thanks for the awesome feedback! We're glad you found us easily accessible and enjoyed the clean lobby and snacks. Your comfort is our priority, and we appreciate you taking the time to share your experience!

December 03, 2024

Everyone I worked with were very professional and were extremely concerned about my time and comfort More

by ok4iamit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vinny Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Reynoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had such a positive experience. Our team is dedicated to providing professionalism and ensuring your comfort. Your feedback means a lot to us!

December 03, 2024

Their service department is excellent. Service done earlier than expected. Would definitely come again for service here. More

by drrahulchawla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Okolita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorelei Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb McIntyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear you had a great experience with our service department. Timely and excellent service is what we strive for. We look forward to welcoming you back next time!

December 03, 2024

Not helpful for the issue I informed them about. No conversation was held with me about what my options were, I was just told my car was done. More

by DIONDIDOMENICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake
Dec 04, 2024 -

Superstition Springs Lexus responded

It's important to us that we provide clear and informative options for all customers, and we regret that this wasn’t your experience. To ensure that your concerns are addressed properly, we encourage you to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com. He will be happy to discuss your options and work towards a resolution.

December 02, 2024

Great customer service and friendly. Sales members are helpful as well. Nice and clean place. More

by PO11YC505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Powel
Dec 04, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We're thrilled to hear you enjoyed our customer service and found our team helpful. We take pride in maintaining a welcoming atmosphere. Your support means a lot to us!

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