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Sutton Ford
Matteson, IL
4,502 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,502 reviews
April 10, 2021
Great service as always. 25 words is not needed in most cases. One Can reflect the type of service in just four words unless some detail is needed. Will not be doing much of the surveys if you keep on req cases. One Can reflect the type of service in just four words unless some detail is needed. Will not be doing much of the surveys if you keep on requiring 25 words make it such that it is not a requirement to do so More
by rsocarras58
Verified CustomerEmployees Worked With
April 10, 2021
Poor customer service when they call me work is finished and I came to pick up my car I pay my bill that is $700 start my car it is in the same position I towed . What kind of work is this . I brought car and I came to pick up my car I pay my bill that is $700 start my car it is in the same position I towed . What kind of work is this . I brought car from you and I did all the service work with you. More
by thomaslukose521
Employees Worked With
April 10, 2021
I brought my car in for Auto Butler and other service. I had to wait an hour for a ride home. Ihave never experienced such a delay had to wait an hour for a ride home. Ihave never experienced such a delay More
by jbbjmilwee
Employees Worked With
April 09, 2021
My dealings today with Sutton Ford quickk lane Ford into action with Jamie which a service was excellent my wait time was cut over half the time has been be and maybe because a was in anybody the into action with Jamie which a service was excellent my wait time was cut over half the time has been be and maybe because a was in anybody there but I will go back again More
by Lovetta25
Employees Worked With
April 09, 2021
Great place. 4 deal done here. Just wish the process could go a little faster. Tiffany is great. Will purchase all of my vehicles there as long as she is here. could go a little faster. Tiffany is great. Will purchase all of my vehicles there as long as she is here. More
by bnevils28
Employees Worked With
Tiffany Walker
April 09, 2021
The service was great customer service was excellent as well.I highly recommend people to shop at Sutton Ford in Matteson keep up the good work. well.I highly recommend people to shop at Sutton Ford in Matteson keep up the good work. More
by jjordan4920
April 08, 2021
My car was covered in bird xxxx. I was not properly explained any paper work by Melissa. If I knew getting my camera fixed would be $800 I wouldn’t even said anything. She sucks but I guess it’s a mone explained any paper work by Melissa. If I knew getting my camera fixed would be $800 I wouldn’t even said anything. She sucks but I guess it’s a money grab. Go elsewhere unless you want to be disrespected. More
by Jae
Employees Worked With
April 08, 2021
I never knew that buying a car could be such a pleasant experience. The next time I'm in the market for a new car I'm going straight to Sutton Ford. Both Anthony Sperando our salesman and Latoya in finance experience. The next time I'm in the market for a new car I'm going straight to Sutton Ford. Both Anthony Sperando our salesman and Latoya in finance were a pleasure to deal with. More
by ragingrangel
Employees Worked With
Anthony Sperando, LaToyta McDonald
April 08, 2021
I've had my vehicle serviced at this dealership for the past 7 years and every time I bring it I leave with something worse than when I bought it there. My last service I came to have my car repaired and past 7 years and every time I bring it I leave with something worse than when I bought it there. My last service I came to have my car repaired and I was charged 900$ and they didn't repair it but when I came and picked it up none of my windows worked. Melissa (CSR) told me I was lying about my windows working because her mechanic who was unable to fix my car said it. She also told me that the reason they were unable to fix my vehicle is because the part that they needed was obsolete. I then proceeded to the Ford/Lincoln parts page on the internet and discovered that they had the part. They charged me 745 dollars for labor and I don't see anything they did besides messing up my windows. MY ENTIRE EXPERIENCE WITH SUTTON FORD HAS BEEN HORRIBLE!!! I WILL NEVER PURCHASE OR BRING ANY VEHICLE I HAVE THERE EVER AGAIN!!! More
by alstoncheval
Employees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
April 08, 2021
Have my butler service applied and car check. They did the work in a timely matter. Would recommend all my service done there and tell others the work in a timely matter. Would recommend all my service done there and tell others More
by donjuan413
Employees Worked With
