Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sutton Ford
Matteson, IL
4,519 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,519 reviews
April 17, 2021
Never had a problem at this dealership. Always friendly and nice. Great service, great team. Only place I get my oil changed and recommend to all. and nice. Great service, great team. Only place I get my oil changed and recommend to all. More
by QYTSTM968
Verified CustomerEmployees Worked With
Brittani Ashley Culpepper
April 16, 2021
Happy with parts and quick change departments people Done done done done done done done done done done done done done done done done done Done done done done done done done done done done done done done done done done done More
by smittycei70
April 16, 2021
Not satisfied. I bought car in January have been there 4 times to service because check engine light keeps coming on .not happy with service at all. times to service because check engine light keeps coming on .not happy with service at all. More
by serinacurrie
Employees Worked With
Stephanie service
April 16, 2021
Great Job you all did a good job helping me look for a Great Job you all did a good job helping me look for a new car i love it & thank you to everyone who help me Great Job you all did a good job helping me look for a new car i love it & thank you to everyone who help me More
by dolliejones15
Employees Worked With
LaToyta McDonald
April 15, 2021
I find Sutton Ford service to be surprisingly competent, friendly and knowledgeable. I don't use the word "surprisingly" lightly. Since 1998 my wife and I have exclusively purchased Hondas at Planet Honda. friendly and knowledgeable. I don't use the word "surprisingly" lightly. Since 1998 my wife and I have exclusively purchased Hondas at Planet Honda. My last car was a 2004 Honda Ex coup with navigation. It was the last of 6 Hondas we purchased. One of the things I learned was to NEVER take my car to the dealer for service. The Honda dealer service was expensive often unnecessary and at times work was done to fix a problem that did not fix anything. I twice remember waiting for my car watching a customer complain to the service manager about how an expensive repair that the customer was told would fix the problem did not. Moreover, another expensive repair was needed before the original problem went away. I thought that the disgruntled customer was off base until the same thing happened to me. I have had 3 service experiences with Sutton Ford since I purchased my 2019 Ford Taurus last year I have found those who attended to me to be attentive and professional. I don't know what has happened in the years between my car purchases, but I am very happy with my Taurus, Sutton Ford and the new FordPass Rewards program I just joined. More
by Midwestatlantic
April 15, 2021
Sutton Ford did amazing and gave me a great deal 10/10! Would definitely recommend them to anyone and everyone! Thank you Sutton Ford for everything Would definitely recommend them to anyone and everyone! Thank you Sutton Ford for everything More
by Anthony sperando
Employees Worked With
Anthony sperando
April 15, 2021
AS ALWAYS THE SERVICE IS CONTINUOUSLY GREAT. THE STAFF A-1 CUSTOMER SERVICE! I WILL CONTINUE TO REFER FAMILY AND FRIENDS TO SUTTON FORD. THANKS A-1 CUSTOMER SERVICE! I WILL CONTINUE TO REFER FAMILY AND FRIENDS TO SUTTON FORD. THANKS More
by hlf37474
April 14, 2021
The customer service here is horrible as well as the employees communication with customers. No one you are directed to call never answers the phone or the voice mails . I hate a brought a car from this employees communication with customers. No one you are directed to call never answers the phone or the voice mails . I hate a brought a car from this dealership I will be leaving the Ford family very soon going back to the Chevrolet family which is where I came from with no problems at all.. More
by KIM.PUGH1979
Employees Worked With
Tiffany Walker
April 14, 2021
Very professional kept me informed every step of the way. Had an issue with the front end suspension they were very quick to diagnose the problem. Had an issue with the front end suspension they were very quick to diagnose the problem. More
by quick51111
Employees Worked With
Eric Eric
April 14, 2021
I couldn’t have been more pleased with the young lady who checked me in.She was very polite and helpful nevertheless I won’t be bringing my truck into the quick lane service again. There is nothing quick abo checked me in.She was very polite and helpful nevertheless I won’t be bringing my truck into the quick lane service again. There is nothing quick about waiting 3 hours for an oil change I’ve been buying vehicles at Sutton for years. I like the dealer ahip More
by eggermann13@yahoo.com
Employees Worked With
Jessica
