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Sutton Ford
Matteson, IL
4,630 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,630 reviews
June 28, 2020
Hands down best customer service I’ve ever head the pleasure of working with, Melissa handled all of my problems in a timely fashion and I was very pleased with the work that was done! pleasure of working with, Melissa handled all of my problems in a timely fashion and I was very pleased with the work that was done! More
by kyle.jane94
Verified Customer
June 28, 2020
Dealer options added to the vehicle never disclosed before coming in. Sent the title and extra key to your dealership and you can’t seem to find them. Very unpleasant experience. before coming in. Sent the title and extra key to your dealership and you can’t seem to find them. Very unpleasant experience. More
by jabt0850
Employees Worked With
Don’t know anyone’s names.
June 28, 2020
Love the service I always receive from Melissa and the Lincoln service team. They are amazing. Brian takes care of my baby and I appreciate them all. Lincoln service team. They are amazing. Brian takes care of my baby and I appreciate them all. More
by smprentiss
June 28, 2020
She was fantastic help me with a question on my car she took the time to go out to another Lincoln car and make a comparison came back to me with the answer I was very pleased took the time to go out to another Lincoln car and make a comparison came back to me with the answer I was very pleased More
by marcusjbowman
Employees Worked With
Brittani Ashley Culpepper
June 28, 2020
I love the care and consideration I received from Lester Jackson. He went over and beyond to meet our needs. Sutton Ford is my dealership! Jackson. He went over and beyond to meet our needs. Sutton Ford is my dealership! More
by daricewhitted
Employees Worked With
June 28, 2020
Great customer care and quick services. They go above and beyond for their customers and I really appreciate their professionalism and kindness. Thank you very much. beyond for their customers and I really appreciate their professionalism and kindness. Thank you very much. More
by Sanchez
June 28, 2020
They’ve always been very promote with my vehicle. I’ve always been informed of anything that my vehicle needed. Very pleasant business and service. always been informed of anything that my vehicle needed. Very pleasant business and service. More
by JUST4STAR
June 28, 2020
Great team and Black owned , I wish that I could have met Nate. Sutton the owner. Will return for service real soon. Thank you Sutton Ford. Nate. Sutton the owner. Will return for service real soon. Thank you Sutton Ford. More
by mcdmel78
June 28, 2020
The service from the sales rep to finance is awesome. Tiffany Walker represents Sutton Ford and the Ford product with knowledge, assurance and comfort on the vehicle we purchase. awesome. Tiffany Walker represents Sutton Ford and the Ford product with knowledge, assurance and comfort on the vehicle we purchase. More
by Ronaldmoore2608
Employees Worked With
Tiffany Walker
June 28, 2020
One of the worst experience I had with a dealer. They couldn’t tell me why my car was having problems starting, the first cost was $175 then after they couldn’t tell me why it was not. they wanted $300 m couldn’t tell me why my car was having problems starting, the first cost was $175 then after they couldn’t tell me why it was not. they wanted $300 more to look closer. So I was already heading up to $500 and still they couldn’t tell me what my problem was. After this when I picked the car up my keyless entrance was not working, my car exhaust pipe had a hole sounds like a race car and the reason I took it for not starting was still not fixed. I will never visit this dealership to get my car repaired or to purchase a vehicle. More
by migueljennett
Employees Worked With
Other Employees :
Randy Mohrbach, Eric Eric, Dave Pleckham, Allen Taloff
