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Sutton Ford

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.4
4,502 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,502 reviews

November 13, 2022

I moved to Chicago suburbs 3 years ago from the south where people still say please and thank you so unlike other dealerships I had recently visited at Sutton ford I was immediately greeted at the front More

by jerrywilloughby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Maymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2022 -

Sutton Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

Nov 20, 2022 -

jerrywilloughby responded

Thanks Eric hope you and the family at Sutton Ford have a happy holiday

November 12, 2022

Sutton Ford still have not addressed the poor service to my previous visit. Sutton Ford has a reputation of not responding to issues from the service department. There is no communication between Quick Lane More

by edddieman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

Sutton Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

November 12, 2022

Had a pleasant experience. The salesman was very helpful and knowledgeable. Highly recommend to anyone More

by jbdiehardsoxfan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Sporando
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Nov 18, 2022 -

Sutton Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2022

Always Good service. Jillian is always very accommodating. Kind and efficient. Convenient and very friendly. More

by marguritemartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!

November 10, 2022

Everyone was super nice and helpful. My car looked great! I would recommend Sutton ford More

by mmoriarity1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember any names
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Nov 16, 2022 -

Sutton Ford responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

November 09, 2022

Jason assisted me he was very happy pleasant. Customer service was excellent..Will be coming back. Thanks Lynette More

by lynette_cerocke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Nov 15, 2022 -

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 08, 2022

I had my passenger door speaker replaced and later realized the inside door handle was not all the way snapped in place. I Just think an inspection should be done prior to returning the car to the cu More

by gettingmarriedsoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
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Nov 14, 2022 -

Sutton Ford responded

Hi, we really appreciate your feedback! If you'd be willing to provide more feedback, please reach out to us at (708) 720-8125 so we can assist you further.

November 08, 2022

I was extremely pleased with the service and attention I was given. The used car manager Matt was genuine, attentive to any needs or concerns and a pleasure to deal with. I would recommend Sutton Ford after More

by Playjeeps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Nov 08, 2022 -

Playjeeps responded

I would just like to say to start that the dealership and its selection of quality vehicles to choose from were greatly appreciated after all of the other dealership I had visited that week. Everyone who was involved in my F150 purchase was friendly. The finishing touch that made it a truly enjoyable experience for me was having the opportunity to work directly with Matt the used car manager getting some things finalized with my truck purchase. He certainly went above and beyond to make sure that I was more than satisfied with the end result of our negotiations and my new truck. I look forward to continuing to use them as my ford dealer whenever needed.

Nov 14, 2022 -

Sutton Ford responded

Hi, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

November 07, 2022

The Quality of service has been excellent the customer service is professional. The price is high but expected. Overall I’m satisfied with the service. More

by E_WELCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Sutton Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

November 07, 2022

Simple and easy. I had no trouble getting my car expected. Plus, the employees are nice. More

by Tame
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2022 -

Tame responded

Excellent!

Nov 14, 2022 -

Sutton Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

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