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Sutton Ford

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.4
4,617 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,617 reviews

December 02, 2022

The vehicle looked like showroom finish when I picked it up. I was very impressed and hate I didn’t bring it in to get serviced last year. More

by juanitaharrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
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Dec 03, 2022 -

Sutton Ford responded

Hello there! We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 02, 2022

did a great job finding my problem and fixing it cant believe i missed that went by every thing in my alldata online. More

by JHENRY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
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Dec 03, 2022 -

Sutton Ford responded

Hello, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 02, 2022

The service has always been great when I have taken my car in for service. The staff is very friendly and timely. More

by Pachuta349
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
Report | Print
Dec 03, 2022 -

Sutton Ford responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

December 02, 2022

My wait time was not articulated to me. I had to check on my vehicle More

by devitawilliams1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anita Sutton
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Dec 03, 2022 -

Sutton Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

December 01, 2022

I’ve been a customer for over twenty five years. The customer service has always been great. They’re always friendly, professional, polite. You can’t ask for much more than that. More

by jonlsam1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
Report | Print
Dec 03, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

December 01, 2022

Always stellar service at Sutton Ford! Thank you for promptly addressing the recall on our vehicle! 👍 More

by Klinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
Report | Print
Dec 03, 2022 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

December 01, 2022

Great staff and service. I got the vehicle I had in mind and very happy with my purchase. I would definitely recommend Sutton Ford. More

by dcadena0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg
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Dec 03, 2022 -

Sutton Ford responded

Hi, we appreciate your recommendation of our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 30, 2022

Needed help with my key fob and how it will work out with my replacement fob. Did not get programed at this time More

by bigpoppajnsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
Report | Print
Dec 01, 2022 -

Sutton Ford responded

Hi, thanks for the four star-rating! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

November 24, 2022

Great Service 👍 and the professionalism. The technician gave great advice that saved me money 💰. Excellent More

by lbibbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
Report | Print
Nov 26, 2022 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

November 23, 2022

Great service Friendly staff Came out happy Nice atmosphere Salesman was greatl.What else can I say More

by wmerr91719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
Report | Print
Nov 25, 2022 -

Sutton Ford responded

We are happy we could make your experience a positive one! Thanks again for your business! Take care!

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