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Sutton Ford

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.4
4,617 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,617 reviews

November 15, 2022

The service center is 100% professional I drive from downtown Chicago to Matteson to get my Lincoln MKT service I have never had to bring it back because the service was incomplete great job guys keep u More

by gypsilive2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

November 14, 2022

Excellent help with all my vehicle issues. My family has used Sutton Ford for 3 generations More

by alhughes421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anita Sutton, Eric Eric
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Nov 18, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

November 14, 2022

Good service at the location. Friendly for the most part. Did witness an semi-altercation that escalated further than it should have More

by traceypayne42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
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Nov 17, 2022 -

Sutton Ford responded

Hi, thank you for sharing this recent experience with us. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

November 14, 2022

Good drop off service from jessie. Will be glad to come back again. Anytime thanks More

by ctiforbusiness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
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Nov 17, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

November 14, 2022

Did not take long to do repairs. Eric, was very nice and efficient when needing anything after completing service. More

by Nesha Etalya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
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Nov 17, 2022 -

Sutton Ford responded

Hi Nesha, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

November 13, 2022

I moved to Chicago suburbs 3 years ago from the south where people still say please and thank you so unlike other dealerships I had recently visited at Sutton ford I was immediately greeted at the front More

by jerrywilloughby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Maymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2022 -

Sutton Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

Nov 20, 2022 -

jerrywilloughby responded

Thanks Eric hope you and the family at Sutton Ford have a happy holiday

November 12, 2022

Had a pleasant experience. The salesman was very helpful and knowledgeable. Highly recommend to anyone More

by jbdiehardsoxfan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Sporando
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Nov 18, 2022 -

Sutton Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 12, 2022

Sutton Ford still have not addressed the poor service to my previous visit. Sutton Ford has a reputation of not responding to issues from the service department. There is no communication between Quick Lane More

by edddieman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

Sutton Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

November 11, 2022

Always Good service. Jillian is always very accommodating. Kind and efficient. Convenient and very friendly. More

by marguritemartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!

November 10, 2022

Everyone was super nice and helpful. My car looked great! I would recommend Sutton ford More

by mmoriarity1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember any names
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Nov 16, 2022 -

Sutton Ford responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

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