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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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March 07, 2022

The staff is always courteous and professional. Time to completion estimates are generally accurate. Always a pleasant experience. More

by benbridges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
March 07, 2022

Every time I bring my vehicle in for service they can never find anything wrong but when I go to my local independent shop he takes car of the problem. I will not be using Sutton anymore. More

by Dale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
Mar 08, 2022 -

Sutton Ford responded

We apologize for the inconvenience.

March 07, 2022

The young man that helped me was very helpful and polite answering all my questions More

by dorothymarley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Mohrbach
March 07, 2022

This shop did an excellent job with service on getting the job done at a great price More

by Robin.x.morgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
March 06, 2022

I got an oil change and asked if you would make sure to top off my fluids which comes with the service and it was not done at all even though they said they did. More

by mzyvette53
Recommend Dealer
No
Employees Worked With
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2022

Very friendly and efficient. Did an excellent job and did it quickly. Very helpful as well More

by HDULEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Meyer
March 06, 2022

It’s always a pleasure to bring my car to Sutton Ford even though it’s out of my way. I go there because of the excellence service and the pleasant caring employees. I’m always able to get an appointment More

by evatex1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anita Sutton, Eric Eric
March 05, 2022

This is the 2nd one I’ve filled out for this service call and if you don’t like this one don’t send another. Making the appointment I would give 1 star only because u don’t have zero stars. After being told More

by kathleen1295
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
March 04, 2022

Never coming back here ever again, wouldn't drive me to my home so I had to be dropped at my parents house. Charging me 5 dollars a gallon for fuel when it's 4 bucks. Are you xxxxing kidding me? Ontop of t More

by mgobeli12994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Eric
March 04, 2022

Treated with respect. Called to let you know when and how things were going. Y More

by BHEIMER41
Recommend Dealer
Yes
Employees Worked With
Jessica
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