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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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February 22, 2022

They always provide great service to me never had a problem really good team really good service More

by jopyt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric, Marcus Anthony
February 21, 2022

It was appreciated to have a car service pick up when my van was completed. More

by Drea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
February 21, 2022

I had an appointment set but I still had to wait in line with all the walk ins. I was not told where to go in so we arrived and waited at the wrong entrance. More

by AMANDA.K.TRAVERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
February 20, 2022

The service personal and service's that were done were done on a timely & professional manner More

by dweller5719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
February 20, 2022

Never have any problems . Have used it several times and I am happy with the service. More

by Magichandyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
chuck Yzaguirre
February 19, 2022

Fast easy professional and friendly. Will continue to use and enjoyed the experience and happy with the service More

by brclm3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2022

Went in for Auto Butler, car was scratched, I had to go find my own car in their large parking lot. I will not be back, it’s not worth the aggravation. More

by Dm_san
Recommend Dealer
No
Employees Worked With
Auto butler supervisor
Feb 21, 2022 -

Sutton Ford responded

we apologize for the inconvenience. What is your name so that we can address this concern?

February 18, 2022

Long wait for tires. Air levels aren’t correct. Gentleman at the desk was professional. More

by missustlb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

missustlb responded

The wait was long just to get tires. My sensor lights keep coming on saying the air pressure is low.

February 17, 2022

As always had a good experience. Taking care of a recall on my truck along with the Auto Butler. More

by rsocarras58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica in quick lane
February 17, 2022

We have purchased our last four vehicles from Sutton Ford, and have used their service for all vehicles maintenance. They are respectful, considerate, friendly and reasonably priced. The service manager More

by mikepoke2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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