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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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February 16, 2022

Glad to do business with them, they have great service and service reps I could count on to fix my car. More

by leonmartin67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Harris
February 16, 2022

The service is great. I purchased my last 4 cars from Sutton . The service is always helpful from beginning to end. I loved the rides to and from work when I was working More

by hollowaycyn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2022

Everyone that works there is very friendly. I have no problems getting appointments for services for my car. I also get a detailed list of what needs to be done to my car, the approximate c More

by Rscheive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2022

Excellent customer service skills and very courteous. They answered all my questions. I will continue going to Sutton Ford. More

by VINCEHA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anita Sutton, Eric Eric
February 16, 2022

The place that I get my oil changed is great. I do try and get there early so that I don't have to wait. Doors are opened on time and sometimes even a few minutes early. Everyone in The Work More

by GAS
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
February 16, 2022

Knowledgeable professional excellent and genuine customer service. The dealership is clean and what they don't know they will find out!! More

by shimorgan8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica 20stars!!, Randy Mohrbach, Cree Lyons, Eric Eric
February 14, 2022

Jillian and Jessica in quick lane are awesome as usual they really make the customers feel special not just me but other customers also the service side it almost there I don’t like the idea they will hav More

by darryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2022

Very customer oriented, very polite. Adjusted my final bill when told of the quote I received. More

by whewdy2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
February 14, 2022

The staff were very helpful but the wait time is excessive and unbearable. I saw another customer who was an older gentleman, told to sit down because he was inquiring about his vehicle too much. Th More

by msross5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cree Lyons
Feb 21, 2022 -

Sutton Ford responded

We apologize for the inconvenience. Like most others we are short staffed and swamped but actively hiring. We will address your other concerns as we take customer service seriously!

February 14, 2022

I have an exhaust leak. The service center claimed I did not. The gas is felt and not smelled. The service center claimed they could not detect it. When the car is idling, More

by ktyler279
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
Feb 14, 2022 -

Sutton Ford responded

We apologize for the incovenience. We will try to look up your information to contact you

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