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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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February 02, 2022

I was told, a shutter will take and pick me up from work once service complete. I called several times and about about an hour wait called a Uber to retrieve my vehicle from dealing. The lack of communicati More

by treasurtriplett0421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Sutton Ford responded

We apologize for the inconvenience. We are not sure what happened on this particular day with the internal communication. We hope to change your view as we strive for a completely satisfied experience.

January 31, 2022

I am happy with the service I receive from this dealership and how easy it is to make an appointment. More

by 10447GUYTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2022

Workers were very professional and helpful in resolving my issues. I was also able to work with the manager to get a reasonable price for my service. More

by JPSWG143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
January 29, 2022

The staff is knowledgeable and courteous. Customers are treated with respect and support. Prices are comparable. More

by hutsonqueen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
January 29, 2022

Onc6 again we had a wonderful experience with Sutton Ford my daughter had a flat tire on her car and we had the car tower to the dealership to fix the car More

by vpope1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2022

Fast and efficient staff and work! Staff was courteous and knowledgeable. Kept me informed on what was going on with my vehicle More

by sls1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
January 28, 2022

The service rep Jessica is so professional and pleasant every time I come into the service center. More

by Orafaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Harris
January 28, 2022

I'm always treated like a valued customer here. They keep me updated on service being done & let me know what needs to be done. More

by Ferrell,Danielle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
January 28, 2022

Young lady that assisted me was very professional and explained everything that needed to be done. More

by partwal
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
January 28, 2022

I believe that you all conduct service well and I also think you’ve created a relaxed environment for someone to be distracted from having to deal with repairs. Keep up the good work More

by Bobbicito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Harris, she need a xxxx raise I’m not gone say it again!
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