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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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January 03, 2022

I have had great relationships with Sutton Ford I have purchased 6 vehicles so between Sales and Service we have been Satisfied. I also have recommended to family and Church family to come to the Dealers More

by vpope1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2022

The tranmission was inoper ative, eric the service man gave me my options. I took the new tranmission which i was very happy with. More

by fish216600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
December 31, 2021

I have had wonderful experience at this location from buying to maintenance. I feel well taken care of. More

by ronnie2a8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
December 31, 2021

Takes much too long to receive an appointment and the multi point inspection was not done with my last oil change. More

by Ngray226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa LeBran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
Jan 03, 2022 -

Sutton Ford responded

We apologize for the inconvenience. What is your name so we can look into this?

December 31, 2021

Jillian is .my :"Go To Person"....whatever I need or ask and sometimes whatever I don't ask. She puts the "S" in Sutton Ford. More

by GHamilton2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey
December 30, 2021

Sutton Ford has very friendly people working in the service area. I feel welcome each and every time I enter the building. More

by juanita4201@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2021

Melissa was the best part of the service. She is an asset to your company. More

by Frances Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
December 29, 2021

Melissa was very helpful, informed, and nice. my car was completed in a timely fashion And at the quoted price. More

by Alan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2021

I took my car in there to have my hood replaced I was on time my car, they fixed my car on time. Customer service representative Melissa did an outstanding job on keeping me updated on when to expect my car More

by WT.TAYLOR1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2021

On two separate occasions I have left the dealership with problems I did not have before I took the vehicle in for service. I like the dealership and no one is perfect but we need to pay closer attentio More

by KGPROFESSIONAL.KG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
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