Back

Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

Sort by
November 02, 2021

The service that I receive every time I take my vehicle in to be service is 💯° perfection! Jillian Stanford is Amazing! Her customer service and knowledge level are top of the line; keep up the good work More

by lakenia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

lakenia responded

Thank you so much for always being available.

November 02, 2021

It sucked now STOP Emailing me!! They are well aware of why! The service Department was at the only decent Department More

by fynwyno517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Sutton Ford responded

Sorry to hear. What is your name? We only see the username and we want to address it

Nov 02, 2021 -

fynwyno517 responded

Also the Sales MGR can’t remember his name was fine but should have got involved way before he did.. I bought the car and it had issues and took 3 times of bringing it in even tho it hey insisted it was fine

November 02, 2021

Friendly, knowledgeable employees …. Deal easily with the public; well informed; time frame as projected; timely. More

by CAROL.WENTZ
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
November 02, 2021

I WILL NEVER USE UR CO. AGAIN,,,ITS ALL ABOUT MONEY TO U GUYS ,,,MADE ME FILL HELPLESS , NEVER EVER AGAIN !!!! ALL ABIUT MONEY ,, More

by alfredaburford1234
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
Nov 02, 2021 -

Sutton Ford responded

Is the name associated with your account the username? We are sorry to see such a negative response

November 02, 2021

No problems at all besides bending my wiper blade and had to replace. Was to far down road to go back. Other than that all was good with paint protection. More

by pratali21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2021

Customer service desk was very professional, and service department completed the work with no problems. More

by bettye.roseman
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
November 01, 2021

Sutton's Quick lane employees were courteous and very nice for someone that was a first timer and also help with putting points on the Fordpass, I will be using them again for my lease vehicle. Thanks f More

by tpalombi6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
November 01, 2021

Amazing service, very polite and helpful with everything. I have no complaints 5 star service More

by Jaleah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
November 01, 2021

Top class customer service everything was excellent from scheduling service to the shuttle service van More

by bernard_randolph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2021

I usually have better service than I did this time. The service was ok bur More

by joe.Lipczynski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
...
136
...