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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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October 18, 2021

They do not do the work they told You would be done. And don't explain needs well More

by PAMJONES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
Oct 22, 2021 -

Sutton Ford responded

We apologize that there must have been a miscommunication. We aim to provide a completely statisified experience. Please give us a call or stop by so we can rectify your concerns. 708-720-8115, Jaime

Oct 23, 2021 -

PAMJONES1 responded

I have tried numerous times to talk with this dept on how they had me pick up my car with the engine light on. There was noone there who could explain it or what to do. I called daily no response. I just as of today found out i need to go through sales servicing. Was advised to. Call Mon.

Oct 23, 2021 -

PAMJONES1 responded

Very dissapointed inlack of communication. I had been told not to go there.

Oct 23, 2021 -

PAMJONES1 responded

I will be calling monday to sales for service appt. This was recommendation from todays call

October 18, 2021

Clean Curious on time efficient respectful. service is beyond expectations. Fast lane personnel know what they are doing More

by kswacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
October 17, 2021

Didn’t get my car back the day so was promised Had to call and ask about it More

by Lonnie Davis
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2021

Erik had great communication and the overall service experience was excellent. Job was done on time. More

by Gwillmeng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
October 15, 2021

We are very thankful for Sutton Ford, who handled a traveling emergency promptly and very well. They are great! Also, it was a pleasure to wait in their nice waiting area. Everyone was very pleasant, More

by Mary M
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2021

Sutton Ford is the #1 Dealership in the South Suburban Areas .Very professional polite . And they do the best work. So glad I choose them. I highly recommend them to everyone More

by ernestine a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2021

Everything was done on a timely basis, the person who did the auto Butler work did an outstanding job More

by archerdym
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons, Eric Eric
October 15, 2021

Service was great!!! Quick and knowledgeable…. Will be my new dealership for service. Might even trade my car in for a suv More

by Carnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
October 15, 2021

All I can say is, they shuttled me to and from home so I didn’t have to wait hours for my cars work to be done. That alone made my day. Staff was also very friendly and pleasant. Great work. More

by daveniezby
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
October 14, 2021

Jillian had great 👍 customer service and expertise in doing her job. I was very appreciative.. More

by lbibbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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