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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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October 05, 2021

Service department took care of the car needs. But I did not receive a reminder call or text regarding my appointment that I scheduled months ago. Very unusual. More

by sndyflowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No one communicated with me. Just got a call when it was finished.
October 05, 2021

East to work with and very nice. Good service. Approx. wait time was within reason More

by jpwittl21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
October 04, 2021

Worse experience I’ve ever had. Misleading information & poor vehicle service. I would not recommend. More

by HIGHLY UPSET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Sutton Ford responded

Would you please provide your name so that we can look into this? We apologize for the inconvenience and would like to make it right.

Oct 23, 2021 -

HIGHLY UPSET responded

No thanks. I will never do business there nor would I recommend

October 04, 2021

Sutton Ford always does a great job with my vehicle! Great Customer Service by my Service person. Thank you More

by mpryor48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
October 04, 2021

My car was nicely cleaned in the outside, but there were a lot of wet streaks left inside and stains still left even though I took out all my personal items More

by Cheyenne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
October 04, 2021

They have Courteous and quick service. I don’t feel pressured to do any unnecessary services either More

by ctaylormix
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2021

Great location and good customer service. Receptionist was very knowledgeable about the Ford pass program. More

by caroll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of the name
October 02, 2021

Services Performed On My Vehicle Were Totally Unnecessary... I Explained The Problem Before Bringing The Car In.... And Was Charged $175. To Get Told The Exact Same Thing I Said Was Wrong. I A More

by G9T9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa LeBran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Sutton Ford responded

We apologize for the inconvenience. Per Ford, we cannot fix the vehicle without performing a proper diagnostic. The diagnostic fee is applied to your balance.

October 01, 2021

Wonderful customer service, Melissa is the best, quick response to customer and nice always r More

by blessing.wachukwu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald, Mike Semik
October 01, 2021

Eric always gets me right. Great and been a loyal person since 2017 . Thanks you More

by andrerichmond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
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