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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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September 30, 2021

The best customer service ever and I own a Hyundai. The shuttle service was awesome as well. 👍🏾 More

by curtisbustabrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
September 30, 2021

My experience was professionally good, until this survey 15 word minimum shouldn't be required. More

by RKRROB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

RKRROB responded

My experience was professionally good, until this survey 15 word minimum shouldn't be required.

Oct 01, 2021 -

RKRROB responded

My experience was professionally good, until this survey 15 word minimum shouldn't be required.

September 30, 2021

Very professionaly maintained, service was prompt , appointment went as expected", service technician was very informative, and I was Pleaded with service. More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
September 30, 2021

Arrived at 7 I was taken care of immediately after getting the work for my Ford Fusion 2015 the service was very prompt and I was totally pleased with the attitude of the technician even paying my bil More

by jackmcadams1019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2021

Person who checked me in was quick and thorough. Offered me a ride home since it was going to take a few hours. When I returned she had everything ready for me to go. More

by d-rickord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2021

I appreciate the drop off and pick up service. Jillian is always so helpful and pleasant More

by CW
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2021

It took almost a month to even get an appointment for something that they didn’t do right the first time More

by BEZAMORA45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
Sep 29, 2021 -

Sutton Ford responded

We apologize for the inconvenience and hope to turn this around

September 27, 2021

Always easy to work with. Very friendly and informative. Does a great job of keeping me posted with progress when the car is being serviced. More

by phill.hayes9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaToyta McDonald, Tiffany Walker
September 27, 2021

Excellent service all the time since 2009 from quick lane to the finance committee to service department.. even parts More

by Airweb23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian quick lanes very experience on everything
September 27, 2021

Sutton Ford in Matteson is the only place that have touched my Cars from the first in 2013 to Present 2019 More

by white-eunice
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auto Butler Employee
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