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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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September 10, 2021

Can't say enough about Melissa and Jamie. Car was in for recall notices and other work. They picked up the ball from a previous employee who had no skills. Once they got involved it was smooth sailing. they More

by RAGMAN1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach
September 09, 2021

Staff is caring and great and special concern and help from Jillian was appreciated she also kept in touch and guided me on service time with very good detailed updates More

by Tommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2021

Friendly intro from the start, fast service and appreciated the drop off / pick up service while my car was being serviced. Thank you for you evening appointments too. More

by BELL-BRANDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
September 09, 2021

We have been coming to Sutton ford for many years we are very happy with the service we get they always answer our questions we have no need to go any place else so thank you !!!!! More

by mehernandez113
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2021

Every time I come I receive excellent customer service, from professional direct communications to knowledgeable smiling faces floating around it's always a good experience. How much is peace of mind to yo More

by sjeff8117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
September 06, 2021

Excellent service from my service advisor and the mechanics. I received a ride home while my car was been repaired and was picked up promptly once my car repair was finished. The driver was very curt More

by JonVic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Harris
September 06, 2021

this service is always outstanding awesome fabulous, yes no service department like the one Sutton Ford. The people I carry and very helpful all of the time. They are patient I will help you out with any qu More

by acavens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2021

Service was quick and they kept me informed. I dropped my car off the night before and it was ready the next day. Thank you quick lanes! More

by mrsbrooks2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2021

They are always friendly , professional and make sure you get the service you need or want . Keep you informed on the progress as your vehicle as it is being serviced. More

by May
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2021

Terrible service dept. told me my engine was locked up on 2018. Said it was not covered under warranty or extended warranty even tho cause is unknown. I had it towed somewhere else and it started. So the eng More

by STARZY9095
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Eric
Sep 29, 2021 -

Sutton Ford responded

We apologize for the inconvenience and wish we could have rectified your concerns

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