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Sutton Ford - Service Center
Matteson, IL
3,260 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,260 Reviews of Sutton Ford - Service Center
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September 02, 2021
Better prepared than last time. Fast service. Appreciated the shuttle home and back. None of the service people looked familiar so I can’t rate them. the shuttle home and back. None of the service people looked familiar so I can’t rate them. More
by DORIDYL
Verified CustomerEmployees Worked With
None of the above.
September 01, 2021
Jillian at the Quick Lube desk is ALWAYS professional, courteous, and efficient. The tech did the necessary work and it appears to be well done courteous, and efficient. The tech did the necessary work and it appears to be well done More
by cynurdiales
Employees Worked With
September 01, 2021
The service they provided was Great. They do everything they can do to make sure the customer is fully satisfied. I am very happy with their service. they can do to make sure the customer is fully satisfied. I am very happy with their service. More
by Mike.Boykins
Employees Worked With
September 01, 2021
I’ve been coming to Sutton Ford for eight years sometime the service is excellent sometimes it sucks but I will continue to come there because I bought six vehicles from that facility the service is excellent sometimes it sucks but I will continue to come there because I bought six vehicles from that facility More
by marysteel
Employees Worked With
Other Employees :
Anita sutton and cashier Teresa, Randy Mohrbach, Cree Lyons, Eric Eric
September 01, 2021
I feel Sutton caused trans fluid leak and should take responsibility for the service to fix. When I got ‘The Works’, my trans Fluid had been topped off, my car was not leaking prior to service and nothi responsibility for the service to fix. When I got ‘The Works’, my trans Fluid had been topped off, my car was not leaking prior to service and nothing was detected by tech upon examination. I brought car in two days later to question about leak. service writer said it was above the max mark which may have caused issues. This is an old car. Brought car back in to determine exact issue. I was told ‘oil change would not cause trans issue’. Yes that’s true, but I got ‘the works’ which involves trans fluid check. It was topped off without my permission. I was given $1k estimate to fix. Look at from my perspective: I’ve been a loyal customer since 2004. I did express that i’m planning to buy f150 once inventory is back. My car was fine until I brought it in for regular service and now it’s not. What would you think? I hope this $1k expense is worth the $45k F150 that I will not purchase from this dealership. More
by mlj20000
September 01, 2021
I was very disappointed in maintenance service quick lane. a Repeat fail x4 I wouldn’t refer anyone there. Manager sucks and cocky for what. lane. a Repeat fail x4 I wouldn’t refer anyone there. Manager sucks and cocky for what. More
by Jorrim31
Employees Worked With
September 01, 2021
The quick lube was reasonably fast (the works). The only issue was the technician failed to put the oil change sticker in my window and no car wash. issue was the technician failed to put the oil change sticker in my window and no car wash. More
by rmrjr945
Employees Worked With
Cree Lyons
August 31, 2021
Great service, accurate diagnostic testing, friendly knowledgeable staff, and quality repairs completed with satisfaction. I would definitely be returning and referring others to this location. knowledgeable staff, and quality repairs completed with satisfaction. I would definitely be returning and referring others to this location. More
by jeanetta79
August 30, 2021
I have used Sutton Ford’s Service for many years and have always received exceptional service and Customer service. This time was consistent with my previous experiences. always received exceptional service and Customer service. This time was consistent with my previous experiences. More
by ttapley240
Employees Worked With
