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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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March 02, 2021

It took all day,when I got the car the windows were filthy,like a child put hands all over the window, very disappointed on the appearance and time. More

by tdenton5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Sutton Ford responded

Thank you for letting us know. We apologize for the inconvenience and will look into this. Feel free bring it by and we would be happy to correct this.

Mar 06, 2021 -

tdenton5 responded

Upon further looking the inside of the doors has grease smeared

Mar 10, 2021 -

Sutton Ford responded

Again, please bring it by so we can correct this or provide your name so that we can reach out to you.

March 02, 2021

If there is a problem. They make it right. Top notch service every time i come to visit. Ive been coming here for years. Thank you sutton ford. More

by Bfinn
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2021

Great experience all around. I appreciate the ability to schedule Quick Lane appointments. I really, really, really, really, really, really appreciate it. I mean really. Is that 25 words yet? More

by chisoxjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Harris
March 01, 2021

I’ve been a customer for going on 7 years, and so far so good, and will continue to be one. Jillian is the best More

by lcpj1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2021

Jessica Harris was very professional kind and patient took care of my vehicle in a timely manner kept me constantly updated she is an asset to your company More

by marcusjbowman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Harris
February 27, 2021

The people who waited on me were very nice and friendly even ask if I had any concerns about my vehicle polite as well just wish they had a larger waiting room More

by EYHJD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
February 27, 2021

It’s great, but I am dead so quit sending messages and all surveys to Mr. Walter Kozak. Thank you very much!! Mrs Walter Kozak. More

by kozak1602
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2021

Not very happy took the car in for one thing waited for 20 minutes for them to bring the car to us and when we were ready to leave check engine light is on I need a new battery go figure More

by italian7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie and I don’t know mgr. name as he did not introduce himself
Mar 02, 2021 -

Sutton Ford responded

We apologize for the inconvenience. We strive to provide a 100% completely satisified experience. If we can correct this, we would like the opportunity to change your mind.

February 25, 2021

Sutton ford is the best everyone that works here is so wonderful they will do everything in power to go above and beyond to make sure you are happy and complete with your service thanks for helping me More

by FrancesR29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2021

Very nice people to work with had an oil change was fast and person Doug it was very nice, will have it done here again when needed. More

by rena_barnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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