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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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February 15, 2021

I’ve been a customer of Sutton Ford at least 10 years and I have always received excellent service through the QuickLane department. The service advisor, Jillian is great at providing expertise and customer More

by lynettevictor925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
February 15, 2021

Outstanding service and great interaction!...Met or Outstanding service and great interaction!... Met or exceeded my expectations!..? Courteous, open, respectful. Will visit and recommend others do b More

by sicoffey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2021

Good good good just wished they would of washed my car. It was really dirty. Maybe next time....hopefully.... have a good day. Bravo leader out More

by raul62188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
February 14, 2021

I love everything about this dealership....everybody here is awesome....friendly and knowledgeable....work is always done right the first time and at a good price More

by goofyjd961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2021

Safe environment, courteous and knowledgeable staff, courtesy transport if not short wait fix, reliable work. Just a few, I miss their pre Covid coffee cup. Thank you. More

by gabrielamirawilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2021

I bought my truck there, good service teen that does its job well,.The right door mirror camera was going in and out, off and on so I came in for service. They said the bracket that holds the camera in plac More

by damurphys10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
February 11, 2021

Sutton service team did an outstanding and thorough job in resolving the issues with my Lincoln Navigator. I would definitely recommend to my family and friends. More

by TAYLOR.JEROME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2021

Excellent service from both her and the tech service was fast and they called when it was completed. I would recommend them both to friends and family More

by PLAZAPETSHOP1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2021

Service department kept me informed in a timely fashion. Was honest and upfront about the pricing if repairs and the time frame for service to be completed. More

by mcclaneyj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2021

Service was nice. A bit longer than anticipated but Melissa was wonderful. I am unsure if the issue is truly resolved however. I still had issues this morning. More

by IMCRENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
1.0
This rating includes all reviews, with more weight given to recent reviews.
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