Back

Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

Sort by
January 26, 2021

I have no issues with the service I received. I received updates on my vehicle throughout the day and everything was taken care of promptly. More

by AB3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2021

Everyone did a great job. I am very satisfied. I am going to get my car service there again. Thank you. The staff was very helpful. More

by maxineewright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
January 26, 2021

It’s absolutely absurd to me that during a global pandemic you are allowing your employees to walk around maskless. Such a shame that you’re a company that values money over the health and safety of More

by jalexandergraham
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
Feb 03, 2021 -

Sutton Ford responded

Masks are mandatory and we apologize that people were not following the rules. Everyone has been spoken to and we appreciate you for making us aware. We are sorry that it had to get to this point.

January 26, 2021

The dealership was professional and organized upon my arrival for an appointment. The service greeter/consultant was friendly. He took my information about the vehicle and gave an estimate of the time th More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
January 25, 2021

I had great service!! Jill and Jessica were awesome! Their team took care of my oil change and also washed my truck after they did the works package!! Thanks again!! More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2021

Great service Great representative Melissa Bran was Amazing helpful and patient Great experience would recommend coming back and bringing others to Ford Sutton .. I love Ford Sutton!!! More

by ALIPARIS36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
January 24, 2021

Thank you sudden Ford For having such knowledgeable employees keep up the good work having my car serviced with you guys went so smooth . Also I was given a nice loaner while my car is being service More

by reginaldmitchell61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2021

The free shuttle service was greatly appreciated since I'm on seasonal layoff. The service estimate was dead on! I brought my son here and he bought a used CMax and brings it in for all of his regular ser More

by halfajohn49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons, Eric Eric
January 23, 2021

I always have a good experience when I take my car in for service. Everyone is so polite and aways check with me before they do any other work then what I came in for More

by GLORIA.TERRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
January 22, 2021

Your employees were both courteous and very helpful. My car was taken in on the given time and had it back to me in about 4 hours. . Everything went smooth. Thanks! More

by moutvic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie (I think that was the very nice gentleman who moved my car to the proper location and got my mileage); he was awesome. , Cree Lyons
...
195
...