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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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January 08, 2021

My heat went out on my car for something I think Ford did , I took my car in for my heat some months ago and then my windshield wipers won’t work, and they said it was nothing they did but My wipers was work More

by celestedmerritt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2021

SUTTON FORD’s Quick Ln., Jillian is an outstanding employee more employees throughout the world should be as kind and wonderful as she is! Thanks for the great service! More

by jroberts17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
January 07, 2021

I am always happy with the service at Sutton Ford and was not disappointed this time. Melissa always extends good service to me at a fair price. More

by inesm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2021

Quick friendky service by girls at front desk and problem corrected caused by the mechanic who changed the oil and left the filter covering unattached and dragged on the ground when I drove away. More

by REBECCASTORMER1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
January 05, 2021

Jillian Stanford is definitely an asset to Ford! She is a great listener and is very professional! She also knows her stuff when it comes to cars, at least when I need her. Thanks Jillian! More

by phoward416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2021

Great company, great service, I’ll definitely be back to get more work done here! Sutton Ford is a great place to purchase and get service done More

by reneew06294
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Walker
January 04, 2021

Jamie took very good care of me. I visited the service due to a flat tire. I found out my lug nuts had swollen on my car. Jamie went above and beyond to have all my lug nuts replaced on the vehicle. His s More

by laquanzaparker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2021

Unfortunately, after receiving “the Works” in the quick lane. Leaving the dealership, I almost skidded off the road into a ditch because someone was negligent and didn’t put the log nuts on my tire! Which More

by monique37155
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Sutton Ford responded

We are extremely sorry for this unfortunate circumstance. We are glad you are safe and that we were able to fix the issue, however it should have never happened!

January 04, 2021

Sutton Ford has been serving my family, beautifully, for the past 16 years. I admire the fact that they focus on building long term relationships with their customers and that level of professional commi More

by DENNIS.BANKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
January 02, 2021

Service was always great I have nothing else to say I also think it is a bit much you asking me to type 25 words More

by sammieholmes7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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