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Sutton Ford - Service Center
Matteson, IL
3,259 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,259 Reviews of Sutton Ford - Service Center
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January 01, 2021
All of my expectations were met or exceeded. Service was excellent, information was shared on what I should prepare on my next visit. No complaints. excellent, information was shared on what I should prepare on my next visit. No complaints. More
by charlescmilliganjr
Verified Customer
December 30, 2020
This was my first time at Sutton Ford and I must say the experience was pretty pleasant. They serviced my car earlier than expected and so far it is running great. Erik was the ultimate professional. experience was pretty pleasant. They serviced my car earlier than expected and so far it is running great. Erik was the ultimate professional. More
by BELLA03CHI
Employees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
December 30, 2020
It was the most horrible experience for the first time. I bought my car at sutton have faithfully drove many miles to service my car there but will never go there again. The experience was bad in many ways bought my car at sutton have faithfully drove many miles to service my car there but will never go there again. The experience was bad in many ways but jessica (name?) told me please dont come back. Then the worst part.. jessica the service advisor told me to get the f___out as i was leaving the building. I cannot believe the outrageously vile and rude customer service i received. Never have i been treated that way. Good luck More
by biffwoman
Employees Worked With
Jessica ? In service
December 30, 2020
First honor somebody's appointment second don't make a person wait for 8hrs for a basic oil change and a tire patch. Third of all don't make a person wait for a lyft for 2hrs just to pick. When I could of person wait for 8hrs for a basic oil change and a tire patch. Third of all don't make a person wait for a lyft for 2hrs just to pick. When I could of been there sooner by having my own ride. More
by phillippropst
Employees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
December 30, 2020
I enjoyed my time at Sutton Ford as my daughter's car was being serviced. We were there for the 499.00 works fit her car and came to find out she needed rear brakes. Obviously more than we wanted to spend bu being serviced. We were there for the 499.00 works fit her car and came to find out she needed rear brakes. Obviously more than we wanted to spend but was needed!! I also has been considering trading in my car for a new one so need to think about that more. More
by vpope1960
Employees Worked With
Other Employees :
Brian and Jessica, Randy Mohrbach, Cree Lyons, Eric Eric
December 29, 2020
Great customer service helpful with all my needs will be going back whenever I need service Understood all my request and everything I need it done to my vehicle thank you very much going back whenever I need service Understood all my request and everything I need it done to my vehicle thank you very much More
by wroberts_7
Employees Worked With
Cree Lyons
December 29, 2020
Purchased tires and had a blow out in less than a week. Went to Midas to have tire repared and they said I would have to go back to Ford because it was irreparable. When I got to Ford they wanted to char Went to Midas to have tire repared and they said I would have to go back to Ford because it was irreparable. When I got to Ford they wanted to charge me for another tire. I then found out I was misquoted the price of installation with the guarantee. I still feel that guarantee or not a new tire should last more than a week. I purchased the rire qith the expectation that a manager would be calling me back to discuss reimbursement. This has yet to happen. No manager available on a Saturday and no manager follow through for a once loyal customer that will only be going back for oil changes due to the principle of the matter. This company has lost a customer whobpurchased cars from them and only had them serviced by them over $200. I only rate Jillian a 5 because she is the only one that has consistently provided me great service from start to finish. More
by phenice2000
Employees Worked With
December 28, 2020
Auto Butler did not service my vehicle as they were supposed to.The oil was changed and moved outside and left!! Auto Butler should’ve serviced my vehicle right after the oil was changed and instead i supposed to.The oil was changed and moved outside and left!! Auto Butler should’ve serviced my vehicle right after the oil was changed and instead it was moved outside and they left. More
by shnd_hrvy
Employees Worked With
Jessica Harris
December 26, 2020
This dealership is always on top of everything. They are very polite and ready to help everyone that comes through those doors. Thanks to you very polite and ready to help everyone that comes through those doors. Thanks to you More
by bora_d2001
Employees Worked With
