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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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November 30, 2020

After having 13 new cars in my life.The 2017 Lincoln After having 13 new cars in my life. The 2017 Lincoln continental i own and the service from Sutton Ford is the best of all. More

by Robert L Lesak
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
November 29, 2020

Jamie Vasquez gave a very wonderful and lasting experience. I will recommend others for services. Jamie made sure I understood everything before leaving and informed me of future services. More

by cwebst88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald, Mike Semik
November 27, 2020

My Service Department rep was Melissa and she's always great at getting things done and in a very Professional manner. Kudos to Melissa! Jamie' was very helpful also. More

by youvondag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2020

The team was very courteous and helpful. Working thru the technical experience of the system being down, my reward points weren't able to be redeemed. The team helped me through it More

by elvis.townsend
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
Dec 03, 2020 -

Sutton Ford responded

we are sorry to see this low score although it appears you were happy with the service you received from Sutton Ford

November 25, 2020

Melissa and Jaime Lebran are the main reason I go Sutton Ford. I trust them unconditionally. The two of them are trustworthy and take pride in giving excellent service. The two of them treat you like fam More

by dr.lwojcik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Lebran, master mechanic
November 25, 2020

They were very fast, communication was great as they kept me up to date on progress of the work done on my vehicle, I will return. More

by joseph.chopp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2020

I've gone to this dealership for a number of years and have had nothing but good service. Keep up the good work! Thanks much!! More

by phoward416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember his name, Brian??
November 24, 2020

Jessica was very good Saturday. Very efficient,helpful. Very understanding young woman. She was very helpful trying to get the right product..Shr was good. More

by bora_d2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
November 24, 2020

Everything was good, the Lift Drivers were good, I like the way my Car looked when I received it back, I Love the work Ford Employees do, Thank you for everything. More

by sharonbatie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2020

The dealership was great at handling my concerns about my vehicle, they were prompt to address my needs in obtaining me a rental also I was kept informed on the status of my vehicle while it was being servic More

by LENARDGREENWOOD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
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