Back

Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

Sort by
October 26, 2020

Got me in and out quickly. I was pleased with the service and Sutton’s ability to look at my vehicle without an appointment. Mark Bates More

by Mark Bates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
October 24, 2020

Great service, was in and out in under a hour. always come to sutton ford for service. We have been coming here for years. thanks. More

by faces2ooo
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
October 23, 2020

I pass no fewer than 2 other dealerships to get to Sutton for service. Melissa was our service advisor at Terry's in Orland for many years. I have had terrible experience with Rizza service and a poor experi More

by barbg0624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2020

It’s disappointing when you have a new car that needs servicing, however, Sutton made it easier and gave excellent service. Good job!!!yay yay More

by Uniquegrad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Kadish, Cree Lyons
October 23, 2020

The overall service was ok. I just have to take it back because it sounds worst than when I brought it in. I'm planning to get back up there in the next couple of days. Hoping the issue will be corrected. More

by Annette Steward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica, LaToyta McDonald
October 23, 2020

Very nice staff. Considerate and offered to take me home if I didn't want to wait in the service center. Check out ladies ok. I would rate it higher if waiting area was larger and more comfortable. More

by sbt227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2020

Great service was communicated about everything the whole way through. Updated me on each and every step along the way. Called me directly and let me know when the car was ready and the problem. More

by shannon1127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
October 22, 2020

The service provided by Jamie and Jillian was exceptional. They were very professional and knowledgeable and courteous. I will recommend to the service department to others. More

by chiefmartin0911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juliann Stanford
October 19, 2020

It is always a pleasant visit when I bring my vehicle in for service. This time I needed a new key made and programmed. I felt save and secure during my visit. Every safety precaution was taken. More

by janicefpryor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
October 19, 2020

Im not really happy about not being able to get all of my issues looked at...but customer service was good with keeping me informed. More

by swalk4mor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Im not sure of names
...
211
...