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Sutton Ford - Service Center
Matteson, IL
3,259 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,259 Reviews of Sutton Ford - Service Center
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June 14, 2023
Charged $180. 00 for diagnosing a check engine light. Auto Zone does it for free. If you are charging 180 why not tell me why the ABS light is on. It's because of t 00 for diagnosing a check engine light. Auto Zone does it for free. If you are charging 180 why not tell me why the ABS light is on. It's because of the recall on the brake line that I had to replace because it went out on the road. The ford 800 number said I would have to wait until October to be reimbursed, when the recalls happen. More
by howardbond007
Verified CustomerEmployees Worked With
Jessica
June 14, 2023
Sutton for us a great dealership! They are very helpful when it comes to helping with your car! They are very helpful when it comes to helping with your car! More
by cvasquez1057
June 14, 2023
Excellent advice. excellent service, excellent communication...Explaining of work performed.was explain with clarity and understanding. excellent service, excellent communication...Explaining of work performed.was explain with clarity and understanding. More
by lbibbie
June 12, 2023
I appreciate the serviceman coming to the home to perform a simple recall. My parents are elderly and in poor health and no longer able to drive. This was a tremendous relief for my sister and I who perform a simple recall. My parents are elderly and in poor health and no longer able to drive. This was a tremendous relief for my sister and I who are there POA and handling there day to day affairs. More
by Helen Brennan
Employees Worked With
Tracy/Stacy I believe
June 10, 2023
Service was great I also like being drop off at and pickup while my vehicle was being service. pickup while my vehicle was being service. More
by morris0332
June 09, 2023
Took over 2 hours to get my oil changed and there was only 1 person ahead of me only 1 person ahead of me More
by kris
Employees Worked With
June 09, 2023
Took over 2 hours to get my oil changed and there was only 1 person ahead of me only 1 person ahead of me More
by kris
Employees Worked With
June 09, 2023
I will first say our service advisor Melissa did a pretty good job communicating status to us. My issue that disappoints me is when we went to pick up our vehicle the battery was dead from someone leaving th good job communicating status to us. My issue that disappoints me is when we went to pick up our vehicle the battery was dead from someone leaving the lights on. We had to get a jump start from someone in service. This was very disappointing. I we learned from a staff .ember that our lights had been left on and I'm not sure why the vehicle wasn't checked before delivering back to us, the customer. The original work (transmission and brakes) seem to be fine. More
by george.coleman
Employees Worked With
