Sutton Ford - Service Center

Great service Dave P. Is caring and sensitive about my car issues. He keeps me informed while my car is being worked on. He is pleasant and friendly Dave P. Is caring and sensitive about my car issues. He keeps me informed while my car is being worked on. He is pleasant and friendly More

Good service experience I had a good service visit to fix my left blinker.. I appreciated the free car wash. I will return to Sutton Ford in the future. I had a good service visit to fix my left blinker.. I appreciated the free car wash. I will return to Sutton Ford in the future. More

Surprises Clear and supportive, but a few surprises in the diagnosis. Check engine light appeared and I had the car towed in. The unfortunate part was the ne Clear and supportive, but a few surprises in the diagnosis. Check engine light appeared and I had the car towed in. The unfortunate part was the nearly week long wait to get it diagnosed and looked at. However, my service liaison, Melissa, was very kind and did help me with the final repair cost...which was significant. More

Pleasant and productive Efficient, speedy, courteous and friendly. Melissa has always taken care of my service needs in a terrific manner. I am outbof the dealership in a ver Efficient, speedy, courteous and friendly. Melissa has always taken care of my service needs in a terrific manner. I am outbof the dealership in a very timely manner. More

Outstanding customer service they sent me a reminder that my car was due for auto Butler my appointment was at 9:30 but the gentleman at the counter took us earlier he told us it they sent me a reminder that my car was due for auto Butler my appointment was at 9:30 but the gentleman at the counter took us earlier he told us it would be a few hours before it's ready within approximately an hour and a half he called us to tell us that our car is complete dropping off and picking up the vehicle we worked with the nicest people More

It was completed in the time frame they said I was not let down on the flow of services. They did everything they said and maintained communication so I could make the right choice. I was not let down on the flow of services. They did everything they said and maintained communication so I could make the right choice. More

The Works Left completely satisfied with courtesy and professional manner shown by your staff and mechanics. Car was maintained according to current mileage sp Left completely satisfied with courtesy and professional manner shown by your staff and mechanics. Car was maintained according to current mileage specifications. I felt respected by staff and was made to feel I was appreciated as a customer. More

Service Up your Military Discount to 10% would be awesome BUT 5% is better then nothing. Your entire staff is great but your dept is Awesome. ✋🏽 Up your Military Discount to 10% would be awesome BUT 5% is better then nothing. Your entire staff is great but your dept is Awesome. ✋🏽 More

Disappointed Totally disappointed - I’ve been with Ford since 2003 and for the first time i felt like “crap” forgetting my 5% coupon I asked your cashier could I b Totally disappointed - I’ve been with Ford since 2003 and for the first time i felt like “crap” forgetting my 5% coupon I asked your cashier could I bring my coupon back after I pay now for the vehicle would I be able to get my credit back. Her reply was "I don't know" so I told her please ask a manager - she then says they're all gone for today so I said possibly is Jamie still around she said he's gone too so I said what about Bryan she said with attitude he's not a manager! She barely let me talk being very aggressive finally I was able to say I'm fully aware that he's not a manager but maybe he could've answer the question regarding the coupon then she said he's temporarily not working here right now. Everything was combative! Stinkin attitude! OMG!!! I asked her was my vehicle washed she said she don't know I said can you find out if not I'd like to have it washed please - she then called someone via phone in which they supposedly told her it would be one hour wait. SMH!! i just left!!! Bad disposition to work with the public! I’ve been with Ford too long. Wow 👎🏽 More

Excellent service ‘Melissa provided excellent service She constantly kept me updated on my vehicle The parts were ordered in a timely manner I receive my car back in ‘Melissa provided excellent service She constantly kept me updated on my vehicle The parts were ordered in a timely manner I receive my car back in excellent condition More