Sutton Ford - Service Center

Overall great customer service. Oil change was completed correctly. Not satisfied with the mechanic after replacing lug nuts valve stems they were damaged and not replaced. The mech Oil change was completed correctly. Not satisfied with the mechanic after replacing lug nuts valve stems they were damaged and not replaced. The mechanic or the attendee person who was working on the vehicle never explained that the lug nuts were crushed or damaged or missing. Very much displeased with the receiving back of the vehicle. Had repairs done oil change mini no complaints but this time the mechanic dropped the ball. 3/11/23 . More

Fast and every connection with the customer service also dose everything in there power to make sure your vehicle is properly insured dose everything in there power to make sure your vehicle is properly insured More

Excellent service from all who assisted me. Jillian was the beginning of this service for my car. Jillian was the beginning of this service for my car. More

I truly love this dealer and its employees, they treat you like family ( in a good way). They are respectful and courteous, the prices are fair and the wait time is excellent. you like family ( in a good way). They are respectful and courteous, the prices are fair and the wait time is excellent. More

Jessica the Service Attendant was very attentive to my Service needs. The service man serving my car was very professional, direct and in compliance providing satisfaction with a job well done. Service needs. The service man serving my car was very professional, direct and in compliance providing satisfaction with a job well done. More

I was without a car for too long. My work is behind. Service was good. My work is behind. Service was good. More

Nate Sutton Ford is a local black owned business. It is within the neighborhood. Sadly prices have gone up on everything. They wanted to sell me replacement parts. Maybe for every ten oil changes yo It is within the neighborhood. Sadly prices have gone up on everything. They wanted to sell me replacement parts. Maybe for every ten oil changes you get one free? More

I went for a specific reason, I informed the staff and expected the mechanic to be on the same page. He was not. Instead it took him 5 hours to confirm what I already had said was the issue. If mechanics expected the mechanic to be on the same page. He was not. Instead it took him 5 hours to confirm what I already had said was the issue. If mechanics will not listen to the customer then what is the point of going? He kept my vehicle an extra day due to his failure to listen and pre order the part. Which caused me to miss work for a day. Kind of inconsiderate. More

Very helpful and professional. I look forward to continuing to do business with them in the future. Thanks I look forward to continuing to do business with them in the future. Thanks More

Always nice service getting me in on time and most of the time discount price time discount price More