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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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January 25, 2023

Poor communication. Did not fix my car. Not very happy with Ford. Better customer service More

by phyllischambers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Eric
Report | Print
Jan 25, 2023 -

Sutton Ford responded

We apologize for the miscommunication. We will reach out to rectify.

January 25, 2023

They fixed everything as they should. Im happy with the service I received. Thanks sutton ford ! More

by Nick78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
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Jan 29, 2023 -

Sutton Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 22, 2023

I love Sutton Ford. Friendly, reliable, and fast service. I will keep taking my vehicles there. More

by jeanetta79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
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Jan 24, 2023 -

Sutton Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 20, 2023

Service department was courteous and helpful explaining the problems with the recall and how they were going to proceed with repair. More

by djm1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Report | Print
Jan 23, 2023 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 19, 2023

There was a delay, due to a quote for wrong part. They resolved that & gave me a discount for the inconvenience. Other than that, service was great. More

by kevinfhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
Report | Print
Jan 23, 2023 -

Sutton Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if you have any additional questions about services you received and thank you for choosing Sutton Ford Inc.!

January 18, 2023

I love the dealership the people were great. It just took a little longer to get my vehicle back. More

by bertha1nicholsonPenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Report | Print
Jan 20, 2023 -

Sutton Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

January 18, 2023

I had them do the rear brakes on my 2018 ford explorer. The rear caliper fell off because they didn't tighten the caliper bolts. More

by tonyub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa LeBran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Sutton Ford responded

Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

January 18, 2023

Sutton Ford has been my savior inso many ways. First there is Jillian and Stacy, Melissa and Jamie. All are reliable, honest, helpful, and professional, especially Jillian and Stacy! More

by GHamilton2000
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 16, 2023

Although I had to take my car back twice and had to pay for diagnostics twice, the service was great. Thanks team. It was definitely a pressure working with Erik. He is great and kept me updated on my car. More

by JAMESHA J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Report | Print
Jan 18, 2023 -

Sutton Ford responded

Hi Jamesha, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 16, 2023

Good customer informational contact! Great service, Was quicker than I thought it would be. Very pleased when I come to the Matteson ford service center!Thank you for all you do . More

by mnewson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Report | Print
Jan 18, 2023 -

Sutton Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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