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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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January 16, 2023

Jillian is. the best. She helps me at every turn. She is a straight shooter: honest, thorough. professional,and fun, More

by GHamilton2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey in Quick Lanes
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Jan 18, 2023 -

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jillian here at Sutton Ford Inc.! If you're ever in need of more help, please let us know!

January 15, 2023

Polite and professional is how the service desk presented their level of communication to me. More

by ap_hunt68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
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Jan 18, 2023 -

Sutton Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

January 15, 2023

This dealership has done good work for me for years. I don't expect nothing less from them. Sutton Ford service writer Melissa was great. She kept me informed. More

by e6sarge1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

January 15, 2023

Jillian is a better Service Rep, she pays attention to details and very professional in every way; More

by edddieman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

January 15, 2023

They solved a difficult problem. I needed a loaner and they provided one when the car needed to stay beyond the expected time. More

by camenta55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
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Jan 18, 2023 -

Sutton Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

January 13, 2023

I'm very pleased with the fast service this time. I only wish Saturday appointments could be more organized More

by eve131me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
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Jan 16, 2023 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 13, 2023

The staff is very knowledgeable. courteous and pleasant to work with.. The ride-sharing is is a good amenity. More

by andersonfrancine1606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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January 12, 2023

Great service and friendly customer support. Would use this service as needed again. Thank you! More

by sthedens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons, Eric Eric
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Jan 16, 2023 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

January 12, 2023

Sutton Ford has a very nice and friendly atmosphere. All employees I encountered were helpful and down to earth. More

by lalourdes41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier was very sweet
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Jan 16, 2023 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

January 12, 2023

The customer service is always great & they were able to price match my tires. Thanks! More

by Carfan19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy
Report | Print
Jan 16, 2023 -

Sutton Ford responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

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