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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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August 01, 2022

Melissa was very welcoming and efficient when I checked in. She informed me of what to expect and what likely timing would be. She was very helpful. More

by karltwilliams04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 31, 2022

Great service at a great price. You even gave me a car wash and tire shine More

by pastorantioch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi Pastorantioch, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 31, 2022

Service was great I had to come back for a part that was ordered & was very pleased. I had started out with another dealership and got the run around for several weeks. Sutton Ford delivered. Thanks More

by Anitad215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

July 29, 2022

Love your service dept,, my service advisor Jillian is the best, one bummer this past service, lost my cable cap🥲 More

by klisago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

July 28, 2022

Jillian was great and the employees were great and very polite and courteous and helpful everything went well and the service was excellent More

by LOUISEHAWKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 27, 2022

Upon arriving there were several people waiting. The quick stop took less time than I thought. It went by pretty fast. It was comfortable in the waiting area and the employees were professional and More

by electra4207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Harris
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

July 27, 2022

My experience was great the dealership took great care of me and finished my car in a timely manner. More

by wkatrina885
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 26, 2022

I went in for an oil change with the works, which went great. I had another minor issue w my car that I wasn’t super concerned about but since it was under warranty they went ahead and fixed it. My car i More

by Jae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Sep 30, 2022 -

Sutton Ford responded

Hi Jae, thank you for leaving such a great review and high star rating. Safe travels!

July 26, 2022

Each time I took my car in for a recall something else happened to it, first the camera and now the door locks! More

by dgoring1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Mohrbach
Sep 30, 2022 -

Sutton Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

July 26, 2022

Wet good just couldn’t get my wheel locks off to rotate my tires . Other than that it was cool More

by Rockey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hi Rockey, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

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